Showing Results For: Hosted VoIP
Hosted VoIP
  • Administrative
    • Adding / Removing Users - Admin can perform manually
    • Adding Users - Customize-able Templates
    • Installation - On-Site
    • Installation - Self Install
    • Mobile App capable of making admin changes
    • Support - 24x7
    • Support - based 100% in US
    • Support - based mostly in US
    • Support - Non-admins can open a ticket
    • Training - Free unlimited live training for all users
    • Training - On-Site
    • Training - Remote Live
    • Training - Remote Recorded
  • Application Integration
    • Active Directory
    • API - Open
    • BigCommerce
    • Box
    • Bullhorn
    • Calabrio
    • Chime
    • Clio
    • Connectwise
    • Contactually
    • Cortana
    • CSI
    • Curve Dental
    • Custom Integrations
    • DealerSocket
    • Doorbell Phone Integration
    • Dropbox
    • Facebook
    • Freshdesk
    • Front
    • Glip
    • Google G Suite
    • GroupMe
    • Help Scout
    • Highrise
    • Infusionsoft
    • Intercom
    • Ivinex
    • Jabber
    • Jobdiva
    • Kik
    • Kustomer
    • LiveChat
    • Loxysoft
    • MethodCRM
    • Micros Opera
    • Microsoft Dynamics
    • Microsoft Dynamics 365
    • Microsoft Office 365
    • Microsoft Outlook
    • Microsoft Skype
    • Microsoft Skype for Business
    • Microsoft Teams
    • Monet
    • Netsuite
    • Nexmo
    • Nice
    • Nimble
    • Olark
    • OnePageCRM
    • Oracle
    • Overhead Paging System Integration
    • Pipedrive
    • Quickbooks
    • Redtail Technologies
    • Salesforce
    • Salesforce Desk
    • SAP
    • ServiceNow
    • Shopify
    • Slack
    • SnapEngage
    • SpiceCRM
    • SugarCRM
    • Telegram
    • Teleopti
    • Twitter
    • UserVoice
    • Verient
    • VinSolutions
    • Webex
    • WeChat
    • Zendesk
    • Zoho
    • Zoom
  • Features
    • ACD / Call Queue
    • Auto Attendant
    • Barge / Monitor / Listen-In - Contributor
    • Barge / Monitor / Listen-In - IM
    • Barge / Monitor / Listen-In - Silent
    • Call Flip/Pull
    • Call Park
    • Call Pickup
    • Call Recording
    • Call Reporting (non-real-time)
    • Call Reporting (real-time)
    • Chat Plugin (to integrate on your website)
    • Click-to-Dial Any Number
    • Conferencing - Audio
    • Conferencing - Video
    • Conferencing - Web
    • Contact (Call) Center - Multi-Channel Queuing
    • Contact (Call) Center - Outbound Dialer Integration
    • Contact (Call) Center - Phone System & Contact Center on Same Platform
    • Contact (Call) Center - Separated from phone system platform
    • Contact (Call) Center Features
    • CRM Included
    • Fax - Virtual
    • Fax Machine Integration
    • File Sharing
    • Find-me-follow-me
    • Geofencing
    • Hoteling / Hot Desking
    • Hunt Group / Call Group
    • Instant Messaging (IM)
    • Instant Messaging (IM) - Group
    • International DID - Can issue new
    • International DID - Can port existing numbers
    • IVR
    • Line Appearances - 2+
    • MMS (Multi-Media Texting)
    • Mobile App
    • Paging - Group
    • Presence
    • Project Mgt / Team Collab. Software Incl.
    • Simultaneous Ring
    • SMS/Text Messaging
    • Softphone
    • Video Calling (within organization)
    • Voicemail
    • Voicemail to Email
    • Voicemail Transcription
    • Voicemail-Only Seats
    • Whisper Mode
    • Workforce Mgt. Software Incl.
  • Hardware
    • Analog Adapters available
    • Manufacturer - Avaya
    • Manufacturer - Cisco w/ SCCP Protocol
    • Manufacturer - Cisco w/ SIP Protocol
    • Manufacturer - Digium
    • Manufacturer - Grandstream
    • Manufacturer - Mitel
    • Manufacturer - Polycom
    • Manufacturer - VTech
    • Manufacturer - Yealink
    • Phone - BYO Phones (if the make/model is supported)
    • Phone Lease-to-own
    • Phone Purchase
    • Phone Rental
    • Switch Included
    • Wireless DECT phones supported
  • Network
    • Architecture: Cloud / Hosted
    • Architecture: Interconnect with an existing on-prem phone system
    • Architecture: On-Prem
    • BYO-Bandwidth
    • Data Center Redundancy - Active/Active
    • DC or POP - Africa
    • DC or POP - Asia
    • DC or POP - Australia
    • DC or POP - Canada
    • DC or POP - Europe
    • DC or POP - India
    • DC or POP - Mexico
    • DC or POP - Middle East
    • DC or POP - Philippines
    • DC or POP - South America
    • DC or POP - UK
    • DC or POP - USA - East Coast
    • DC or POP - USA - Mid-US
    • DC or POP - USA - West Coast
    • Private / Dedicated Circuit
    • SD-WAN
  • Platform
    • Asterisk
    • Avaya
    • AWS
    • Azure
    • Broadsoft
    • Cisco Call Manager
    • FreePBX
    • FreeSWITCH
    • Genband
    • Metaswitch
    • Microsoft Teams
    • Mitel Connect
    • Netsapiens
    • Proprietary
    • Shoretel
    • Skype for Business
    • Twilio
    • Zultsys
  • Pricing Structure
    • Allow Mix-n-Match User Types
    • Call Path Charge Only (no per user charges)
    • Call Paths Bundled with User License
    • Call Paths Unbundled from User License
    • Calling Plans - Minute Bundles
    • Calling Plans - Per Minute
    • Calling Plans - Unlimited US
    • Extension-only seats without DID
    • Term - MTM Available
  • Security & Compliance
    • Compliant - CIS
    • Compliant - Cloud Security Alliance
    • Compliant - CPNI
    • Compliant - FINRA
    • Compliant - FISMA
    • Compliant - GSA
    • Compliant - HIPAA
    • Compliant - IRS 1075
    • Compliant - ISO 27001
    • Compliant - ISO 27002
    • Compliant - ISO 9001
    • Compliant - ITAR
    • Compliant - NIST
    • Compliant - PCI-DSS
    • Compliant - Privacy Shield Framework
    • Compliant - Section 508
    • Compliant - so2
    • Compliant - SOC Type II
    • Compliant - SOX
    • Compliant - UK (ATO)
    • Compliant - UK (Cyber Essentials)
    • Compliant - UK (GDPR)
    • Encrypted Voice
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RingCentral

18 Reviews
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The best VOIP service i had ever used. I never had any issues with them especially on down time. my users are very happy that we moved to ringcentral , especially marketers who travels around europe who can get calls in their phone app or in lapop. management cant be any easier. I can manage users within a finger tip and settings are very easy ans simple. Highly recommend it. #spiceworks.

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Vonage Business

15 Reviews

Used this a few years back. The service was great when i used it. The call quality was great pricing was lower then standard phone services. It did however not offer text and video capabilities as some VOIP services do. #Spiceworks

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Jive

8 Reviews
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i have used this for sometime. I would highly suggest going with Jive. While other vendors may offer comparable VoIP service, no one can beat the great support Jive offers.A few small glitches on operating the phone right at the beginning, but Jive has been very helpful in helping us get the kinks worked out #spiceworks

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Mitel

8 Reviews

Great platform. All in one so there is less hardware than older Inter-tel systems. Just upgraded our old NEC system to Mitel 3300 the upgrade was one of the smoothest I have ever had. From the hardware side of things, we haven't had really any problems with the 3300 system. System seems solid took off a star for the web interface seems clunky, and not user friendly but when I learn more may be better. #spiceworks

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8x8

7 Reviews
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8x8 is a good value for cost.. The people there are friendly but the support hours are limited. They are a San Jose based and the support closes at 5pm. That's the only thing you should consider before doing business with them that we tough for us...

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Digium Switchvox Cloud

6 Reviews
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I have used Digium switchbox for years and it is a great product. Their email and phone support is very helpful when you need help. we used polycom 335 with their system and they helped us to configure it too. i heard very bad reviews about them but in my personal experience , they were at its best. the plus point is users can setup their own call rules to send incoming calls to cell phones, which our school executives love. #spiceworks

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MegaPath

3 Reviews

Good pricing, service works well. We have been with Megapath since they purchased Speakeasy Voice (who we signed up with). It may take some time to get everything configured the way you want but once you do the hosted VOIP service is great. The ability to have my phone at home ring as if it were just another extension in the office is nice and the help you can get setting things up is also a plus. Pricing is attractive as well and the whole system makes life simpler for IT in general #spiceworks

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Five9

2 Reviews
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Five9 is more of an enterprise level Callcentre software - used by call centers around the world to manage inbound, outbound. It can connect to CRM of your network and you can see all the lead information on your screen including past notes, and all relevant information. when it comes to installation, we had issues with Java for a long time and still is it an issue they haven't resolved. #spiceworks

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Intermedia

2 Reviews

Our office switched to Intermedia VOIP about a year ago. It has been pretty reliable. There has been only one outage for about 10 mins. And the control panel was down for a day, but it was not service affecting. #spiceworks

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NexVortex

2 Reviews

My prior employer used NexVortex through a local re-seller in our area. We got a quote, I filled out the spreadsheet with user details, management signed the PO and we were in the cloud. We experienced a little bit of difficulty with billing, and had the occasional call issues. We had trouble with external outbound calls. They suspected the issue with our cable line, but we did the run again and is still was an issue. It cleared up after another call to support. Something fluke went wrong on their end, but all was well soon enough. Good service and good price compared to other options at the time. Our network supported a small number of users. #SpicySith

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PanTerra Networks

2 Reviews

We chose PanTerra Networks due to the fact that they had a comprehensive solution for our growing ministry here in Texas. We could not find a cloud provider that would come onsite and install all of our equipment and configure it which is one of the main reasons we chose PanTerra. We have 20 employees and another location in Canada and with PanTerra we are able to contact our Canada location free of charge. The unified communications being browser based was especially helpful and allows us to chat, video, and share our desks with each other with a few clicks.

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Skype for Business

2 Reviews
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I have tested this for our physical pbx replacement but i was not happy about the it turned out. it is a great tool as a conference call replacement but skype is not really easily manageable to route within offices and initial configuration didn't setup successfully. The customer service is not very helpful either. They were routing though different timezone to clear my query. not using it again. #spiceworks

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CenturyLink Business

1 Reviews

Overall the service has been good. The company has had problems with lines not working and challenges with billing. The problems do eventually get fixed but we just don't want the extra work. They have your average VOIP services and I will still recommend them to SMB.

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Comcast Business

1 Reviews

Analog Lines (POTS) 02/29/16 We migrated our office from ATT POTS to Comcast internal VoIP. We worked with Comcast to change the primary account phone line, drop out extra lines, and allow release of our main number to our new provider. The sales people are pushy and the installation people are OK. They do not communicate well and then when we had billing problems due to a delayed installation they seemed confused about the actual start and billing dates. There were several problems; from working with un-knowledgeable people, to releasing the number at the scheduled time. We had 48 hour downtime. Other than these incidents, our service once installed is pretty solid. Additional support calls have gone well.

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FreePBXhosting.com by CyberLynk & SchmoozeCom

1 Reviews
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We have 6 offices in 2 states, with about 50 employees. Hosted VoIP is a natural solution for us. FreePBX is a DIY solution. You'll have to do pretty much everything yourself, which is neither good or bad, but depends on your situation. If you have the time and patience, you can learn and create a nice stable VoIP system. Support is limited. Getting help is difficult and expensive. You will spend a lot of time on forums, and the results can be spotty (we have an ongoing bug that apparently cannot be solved). The Wiki for FreePBX is basic, but you need a high level of proficiency in Unix operations, and there are very few real-world examples or how-to documents available . Out of the box, you can build a good basic system. There are lots of add-ons you pay for, so the bill can get big if you're not careful. Be judicious with the bells and whistles, and you can keep your TCO fairly low. A drawback is the multi-vendor nature of this solution. Support is a bit of a nightmare, as you'll get bounced from phone to system to software to connectivity providers all claiming it's not their problem. Be ready for that, and be your own strong advocate. After much tuning and stabilizing, we now have a solid VoIP solution we've been running for 3 years, with 1 year of true stability. Adding functionality and modifying it for changing business needs can be a real challenge, so we're a bit wary about mods. All things considered, it's been a fun project, though the pace of change in VoIP and business technology has rendered the system as it stands arcane and limited. A single-vendor turnkey solution with full support and an upgrade path would be better for a small company with limited resources.

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Nextiva

1 Reviews

I recently switched from an old, outdated, on prem system, to a new Nextiva cloud hosted system. The upgrade was complex, as our old phone system was directly integrated in to our network backbone, which also had to be updated. AeroCom and the team at Nextiva made the process painless. Updated our entire backbone and replaced our old phone system with new Polycom phones (mostly VVX301s, 401s for the execs and 601s for the Call Center). All the comments from my users have been "Wow, the call quality is soooo much better!" There were a few growing pains during the upgrade and implementation process, but Nextiva's Enterprise Support is phenomenal, and we were able to quickly get things straightened out whenever there was an issue. I would highly recommend both AeroCom and Nextiva!

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Time Warner Cable Business Class

1 Reviews

As opposed to the Data service their VOIP service desires to be better. It is "on and off" kind of unreliable. They do try to get it working as well as they can. They issue used/recycled equipment and i think this has a lot to do with the unreliability of the service. #Spiceworks

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Verizon Business

1 Reviews

Hi all. We switched from a small provider to Verizon One Talk VOIP phone service about a year ago and it has been great ever since. We already had them for mobile devices so it made sense to check out there other offerings so we could bundle and save on services. We have some IP desk phones, a larger and more advanced reception phone and a really cool conference room phone (great speakers and mic). We also utilize their One Talk feature Auto Receptionist. We don't currently use it but they also have One Talk apps that go on your phone to give line separation and functionality. Our rep has been great. I am very happy with this decision.

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VirtualPBX

1 Reviews

We've been using Dash from VirtualPBX for about 4 months now. It's great. It has all the features we wanted. We have 6 lines. We use YeaLink handsets with the service and we have great call quality. We switched to the Dash offering because it allows for simultaneous ring. Now any available rep can pick up an incoming call. I worked with support when setting up the Dash service and they were very friendly and knowledgeable.

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1wire

0 Reviews

 

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2talk

0 Reviews

 

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AT&T Business

0 Reviews

 

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Access One

0 Reviews

 

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Access Point

0 Reviews

 

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Airespring

0 Reviews

 

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Altaworx

0 Reviews

 

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Alteva

0 Reviews

 

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Altice Business (formerly Lightpath, Suddentlink)

0 Reviews

 

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Appia

0 Reviews

 

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Arkadin

0 Reviews

 

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