Administrative

• Installation - Self Install

• Support - 24x7

• Training - Remote Live

Application Integration

• Overhead Paging System Integration

• Salesforce

• Zendesk

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Simultaneous Ring

• Softphone

• Video Calling (within organization)

• Voicemail

• Voicemail to Email

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SCCP Protocol

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Grandstream

• Manufacturer - Polycom

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Purchase

• Phone Rental

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - USA - Mid-US

• DC or POP - USA - West Coast

• Private / Dedicated Circuit

• SD-WAN

Platform

• Proprietary

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Minute Bundles