iNET provides an excellent single-point-of-contact for our hosted PBX customers by providing a feature-rich, competitive platform that can be bundled with other telecom products and services. In addition, iNET is proud of our in-depth knowledge of SIP Trunking technology and the significant amount of minutes we route, utilizing our facilities that are strategically placed throughout the country for both wholesale and enterprise customers. Customer service is at the core of iNET\\
Hosted VoIP PBX
Administrative
Installation - Self Install
Support - 24x7
Training - Remote Live
Application Integration
Overhead Paging System Integration
Salesforce
Zendesk
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Simultaneous Ring
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SCCP Protocol
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Grandstream
Manufacturer - Polycom
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Purchase
Phone Rental
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - USA - Mid-US
DC or POP - USA - West Coast
Private / Dedicated Circuit
SD-WAN
Platform
Proprietary
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Calling Plans - Minute Bundles