Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent productivity.
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Training - On-Site
Application Integration (out-of-the-box)
Salesforce
Zendesk
Features
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Network Architecture
Cloud Architecture
POP - Asia
POP - Australia
POP - Europe
POP - South America
POP - USA - East Coast
POP - USA - West Coast
Security & Compliance
Compliant - Cloud Security Alliance
Compliant - GDPR
Compliant - HIPAA
Compliant - ISO 27001
Compliant - ISO 27002
Compliant - NIST
Compliant - PCI-DSS
Compliant - SOC Type II
Encrypted Voice