Talkdesk Pricing and Customer Reviews

Talkdesk

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Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Talkdesk products include Call Center Software for your business needs

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Pricing Structure

Monthly License Fee
Monthly License Plus Usage
Usage-Only

Regulatory Compliance Certifications

GDPR
HIPAA
PCI
SOC2

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