Talkdesk reviews

Talkdesk

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Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent productivity.

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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Administrative

Adding / Removing Users - Admin can perform manually
Training - On-Site

Application Integration (out-of-the-box)

Salesforce
Zendesk

Features

Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

Network Architecture

Cloud Architecture
POP - Asia
POP - Australia
POP - Europe
POP - South America
POP - USA - East Coast
POP - USA - West Coast

Security & Compliance

Compliant - Cloud Security Alliance
Compliant - GDPR
Compliant - HIPAA
Compliant - ISO 27001
Compliant - ISO 27002
Compliant - NIST
Compliant - PCI-DSS
Compliant - SOC Type II
Encrypted Voice

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