Administrative

• Adding / Removing Users - Admin can perform manually

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based 100% in US

• Training - Free unlimited live training for all users

• Training - On-Site

• Training - Remote Live

Application Integration

• Salesforce

• SugarCRM

• Zendesk

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - Silent

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Conferencing - Audio

• Fax - Virtual

• Fax Machine Integration

• File Sharing

• Find-me-follow-me

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Grandstream

• Manufacturer - Polycom

• Manufacturer - VTech

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - USA - East Coast

• DC or POP - USA - Mid-US

• DC or POP - USA - West Coast

• Private / Dedicated Circuit

Platform

• Asterisk

• Genband

• Proprietary

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Per Minute

• Calling Plans - Unlimited US