we are using this for 1 year and i love it. It only took me 2 hours to configure everything for a data-room for 40 users. I had tried importing users via excel sheet but it didn't work. so i had to do it manually. Account manager reply to any queries you have. they don't have any help category in this regard but all you need is 2 x 15 minutes videos to configure everything. #spiceworks