Administrative

• Adding / Removing Users - Admin can perform manually

• Support - USA-based Tier 1 support

Application Integration (out-of-the-box)

• Microsoft Outlook

• Salesforce

Features

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

Hardware

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

Network Architecture

• Cloud Architecture

• POP - USA - East Coast

• POP - USA - West Coast

• SD-WAN

Platform

• Asterisk

• Metaswitch

Pricing Structure

• Monthly per Call Path

• Monthly per User

Security & Compliance

• Compliant - CPNI

• Compliant - HIPAA

• Encrypted Voice

Application Optimization/Peering

• AWS

• Google Workspace

• IBM Softlayer

• Microsoft Cloud / Azure

• Rackspace Cloud

• Salesforce

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Admin changes made on-site

• Cloud / VoIP Session Reassignment

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• CAPEX

• OPEX

Security

• Agnostic to 3rd Party Firewalls

• Built-In Standard Firewall

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

Service Area

• Canada

• Europe

• USA

Solution Manufacturer

• Bigleaf

• Fortinet

• Meraki

• VeloCloud / VMware