Headquartered in Southfield, Michigan and founded by William H. Oberlin in 1999, Bullseye Telecom is a privately held telecom solutions expert, exceeding customer expectations. Bullseye is the only multi-location telecom provider offering every service, for every location, nationwide. Services successfully installed in 51,329 locations nationwide.
Hosted VoIP PBX
Administrative
Installation - On-Site
Support - 24x7
Support - based mostly in US
Training - On-Site
Training - Remote Live
Application Integration
Microsoft Outlook
Salesforce
SugarCRM
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
File Sharing
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
IVR
Line Appearances - 2+
MMS (Multi-Media Texting)
Mobile App
Paging - Group
Presence
Simultaneous Ring
SMS/Text Messaging
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail Transcription
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Digium
Manufacturer - Grandstream
Manufacturer - Polycom
Manufacturer - VTech
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Rental
Switch Included
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - USA - East Coast
DC or POP - USA - Mid-US
SD-WAN
Platform
Broadsoft
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Call Paths Unbundled from User License
Security & Compliance
Compliant - CPNI
SD-WAN
Architecture
On-Prem Appliance, Routed to Cloud Gateways
On-Prem-Only
Features
Admin changes made in cloud portal
Admin changes made on-site
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: Application Performance
Monitoring: MAC Address Granularity
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
Opex
Sell SD-WAN "a la carte"
Sell to Small Accounts
Security
Agnostic to 3rd Party Firewalls
Built-In Standard Firewall
Security Decision-Processing: On-Site
Service Area
International
USA - Central
USA - East
USA - West
Solution Manufacturer
VeloCloud - Private Gateways
VeloCloud - Public Gateways