Administrative

• Installation - On-Site

• Support - 24x7

• Support - based mostly in US

• Training - On-Site

• Training - Remote Live

Application Integration

• Microsoft Outlook

• Salesforce

• SugarCRM

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Conferencing - Video

• Conferencing - Web

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• File Sharing

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• IVR

• Line Appearances - 2+

• MMS (Multi-Media Texting)

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• SMS/Text Messaging

• Softphone

• Video Calling (within organization)

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Digium

• Manufacturer - Grandstream

• Manufacturer - Polycom

• Manufacturer - VTech

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - USA - East Coast

• DC or POP - USA - Mid-US

• SD-WAN

Platform

• Broadsoft

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Call Paths Unbundled from User License

Security & Compliance

• Compliant - CPNI

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

• On-Prem-Only

Features

• Admin changes made in cloud portal

• Admin changes made on-site

• Deployment: Prof. Install

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Monitoring: MAC Address Granularity

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• Opex

• Sell SD-WAN "a la carte"

• Sell to Small Accounts

Security

• Agnostic to 3rd Party Firewalls

• Built-In Standard Firewall

• Security Decision-Processing: On-Site

Service Area

• International

• USA - Central

• USA - East

• USA - West

Solution Manufacturer

• VeloCloud - Private Gateways

• VeloCloud - Public Gateways