Administrative

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based 100% in US

• Training - Free unlimited live training for all users

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Active Directory

• API - Open

• Bullhorn

• Chime

• Connectwise

• Custom Integrations

• Doorbell Phone Integration

• Google G Suite

• Infusionsoft

• Microsoft Dynamics

• Microsoft Dynamics 365

• Microsoft Office 365

• Microsoft Skype for Business

• Monet

• Netsuite

• Oracle

• Overhead Paging System Integration

• Quickbooks

• Salesforce

• SAP

• SugarCRM

• Zendesk

• Zoho

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Chat Plugin (to integrate on your website)

• Click-to-Dial Any Number

• Conferencing - Audio

• Conferencing - Video

• Conferencing - Web

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• File Sharing

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• SMS/Text Messaging

• Softphone

• Video Calling (within organization)

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - Australia

• DC or POP - Europe

• DC or POP - Middle East

• DC or POP - UK

• DC or POP - USA - East Coast

• DC or POP - USA - West Coast

• SD-WAN

Platform

• Broadsoft

• Microsoft Teams

• Skype for Business

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Unlimited US

Security & Compliance

• Compliant - CPNI

• Compliant - FINRA

• Compliant - HIPAA

• Compliant - ISO 9001

• Compliant - UK (GDPR)

• Encrypted Voice

Application Optimization/Peering

• AWS

• Citrix XenDesktop / XenApp

• Google G Suite

• Microsoft Cloud / Azure

• Netsuite

• Salesforce

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• Deployment: Prof. Install

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Monitoring: MAC Address Granularity

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Outbound Internet Traffic

Pricing Structure

• Opex

• Sell to Small Accounts

Security

• Agnostic to 3rd Party Firewalls

Service Area

• International

• USA - Central

• USA - East

• USA - West

Solution Manufacturer

• Edgemarc

• Proprietary