Evolve IP Pricing and Customer Reviews

Evolve IP

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Today, the office is no longer just a physical place – it’s a collection of people who need to work together from wherever they are. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure, cloud-based solution, fine-tuned for the hybrid workforce and delivered as a service.

By integrating these disconnected systems from vendors like Microsoft, Cisco, and VMware, and filling in the gaps, we are improving the experience for both employees and customers, while centralizing technology management. So, no matter how locations, tools, and partners shift over time, you have a solution that makes the future of work better for everyone.

Evolve IP makes the hybrid work experience better. We take the tools you’d typically use at the office, like a phone and the apps on your desktop, and deliver them from a single portal that users can access on any device.

Employers are increasingly aware of the importance of a ‘work anywhere’ mindset, where employees want to be more productive and collaborate in meaningful ways no matter where they are or what time it is. Evolve IP enables employees to contribute to the business in ways that fit their lifestyles while their company’s IT becomes more secure, more dependable, and much easier to manage.

Our cloud solutions unify collaboration and communications, SaaS and hosted applications, access management, cloud desktops, and contact centers, and leverage industry-leading technology partners, like Microsoft, Cisco, Citrix, VMware, and many more.

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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Administrative

Support - USA-based Tier 1 support
Training - On-Site

Application Integration (out-of-the-box)

Active Directory
Google Workspace
Microsoft Dynamics 365
Microsoft Teams Phone
Salesforce
Zendesk

Features

Call Flip/Pull
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - SMS

Hardware

Phone Lease-to-own
Phone Purchase
Phone Rental

Network Architecture

Cloud Architecture
POP - Australia
POP - Europe
POP - USA - East Coast
POP - USA - West Coast
SD-WAN

Pricing Structure

Monthly per User

Security & Compliance

Compliant - CPNI
Compliant - FINRA
Compliant - GDPR
Compliant - HIPAA
Compliant - ISO 9001
Encrypted Voice

Call Center Software / Contact Center Software

App Integration (out-of-the-box)

HubSpot
Microsoft Dynamics 365
Oracle
Salesforce
ServiceNow
Zendesk

Features

Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
IVR with Data Dips
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - USA

Pricing Structure

Monthly License Fee

Regulatory Compliance Certifications

GDPR
HIPAA
HiTrust
PCI
SOC2

SD-WAN

Application Optimization/Peering

AWS
Citrix XenDesktop / XenApp
Google Workspace
Microsoft Cloud / Azure
Netsuite
Salesforce

Architecture

On-Prem Appliance, Routed to Cloud Gateways

Features

Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: Application Performance
Monitoring: MAC Address Granularity
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic

Pricing Structure

OPEX

Security

Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud

Service Area

Canada
Europe
USA

Solution Manufacturer

Edgemarc
Lanner Box
Proprietary

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