8x8 hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Their flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Installation - On-Site
Installation - Self Install
Mobile App capable of making admin changes
Support - 24x7
Support - based 100% in US
Training - Free unlimited live training for all users
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
Active Directory
Bullhorn
Custom Integrations
Doorbell Phone Integration
Google G Suite
Microsoft Dynamics
Microsoft Dynamics 365
Microsoft Office 365
Microsoft Outlook
Microsoft Skype for Business
Netsuite
Overhead Paging System Integration
Salesforce
SSO
SugarCRM
Teleopti
Zendesk
Features
ACD / Call Queue
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
Find-me-follow-me
Geofencing
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Presence
Simultaneous Ring
SMS/Text Messaging
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail Transcription
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Polycom
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - Asia
DC or POP - Australia
DC or POP - Canada
DC or POP - Europe
DC or POP - South America
DC or POP - UK
DC or POP - USA - East Coast
DC or POP - USA - Mid-US
DC or POP - USA - West Coast
Private / Dedicated Circuit
SD-WAN
Platform
AWS
Proprietary
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Calling Plans - Minute Bundles
Calling Plans - Per Minute
Calling Plans - Unlimited US
Security & Compliance
Compliant - CPNI
Compliant - FINRA
Compliant - FISMA
Compliant - GSA
Compliant - HIPAA
Compliant - ISO 27001
Compliant - ISO 9001
Compliant - PCI-DSS
Compliant - Privacy Shield Framework
Compliant - UK (ATO)
Compliant - UK (Cyber Essentials)
Compliant - UK (GDPR)
Encrypted Voice
SD-WAN
Application Optimization/Peering
AWS
Citrix XenDesktop / XenApp
Google G Suite
HP Helion
IBM Softlayer
Microsoft Cloud / Azure
Netsuite
Rackspace Cloud
Salesforce
Architecture
On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone
Features
Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
IPsec VPN (managed)
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Outbound Internet Traffic
Pricing Structure
Opex
Sell SD-WAN "a la carte"
Security
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud
Service Area
International
USA - Central
USA - East
USA - West
Solution Manufacturer
Aryaka
We have been using 8x8 for years now and absolutely love it, from control panel, to phones, to support. We have 15 users in our MSP office that services over 90+ sites. We use all of the bells and whistles, phone apps, forwarding, home users, etc.
#spicysip
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
Setup required some technical skills, but not a huge amount. Once I got the QoS settings ironed out on my router, the sound quality was quite good, but had some jitter and break up for long sentences/continual talk in the outbound direction but none on the inbound (likely due to asymmetric bandwidth on my cable connection).On the whole, I am now getting better service and more features for $50 less per month than I was with my AT&T landline. Since I already had the UPS for everything to function in case of power outage and the router, there was minimal capital expense in switching (< 3 month payback) despite buying new IP phones.
#spicysip
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
we started using hosted voip with call centre. Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were "specially made" for 8x8 that did absolutely nothing. Phone bills almost increased 60 percent after 1 year but if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out.
#spiceworks
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
Even though they had good quality services, they messed up our installation very badly. they cancelled installation appointments 2 times and send us phones that hasn't configured. Whenever we try to contact customer service they are very unhelpfull and sometime a bit rude as well. after a nightmare installation peroid , it started working well.
#spiceworks
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
i think this service is ok. we saw a lot bad reviews about this but went ahead after a trial and we've found customer service to be excellent. Feature set is good, with all the basics covered well, and most of the advanced features we needed are there. The system works with Polycom and Cisco phones, so not proprietary. Ignore the negative reviews and order a couple phones and fax to test for 30 days. Just do your homeowrk ahead of time and you'll be happy!
#spiceworks
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
Every time I've worked with a client who was using the 8x8 service, they also had positive things to say about them and their experiences.8x8 has great support response time when needed, great phone prices and products. Works reliably, but very limited in features, management and reporting.
#spiceworks
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
Tried to test them a while ago (4+ years), so maybe better now. Ended up returning/canceling. Had problems getting it to work behind our firewall. No joy with their support, though FW we used was mainstream at the time (ISA). Offered no suggestions/workaround. I found out what we needed to do, but did not move forward as was concerned about support. If not helpful on one issue, how would they be on others?
xpiceworks
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.
8x8 is a good value for cost.. The people there are friendly but the support hours are limited. They are a San Jose based and the support closes at 5pm. That's the only thing you should consider before doing business with them that we tough for us...
Please refer to our Content Guidelines and Terms of Service
and let us know why you think the content you've reported may violate these guidelines.