Application Integration (out-of-the-box)

• Bullhorn

• ConnectWise

• Google Workspace

• HubSpot

• JobDiva

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams Phone

• NetSuite

• Opera

• Oracle

• Quickbooks

• Redtail Technology

• Salesforce

• Sugar

• Trello

• Zendesk

• Zoho

Network Architecture

• Cloud Architecture

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

Platform

• Netsapiens

App Integration (out-of-the-box)

• Epic Healthcare

• HubSpot

• Microsoft Dynamics 365

• Oracle

• Salesforce

• ServiceNow

• Zendesk

Features

• AI

• Analytics - Real Time

• Call Transcription

• Callback in Queue

• Disposition Fields

• Elevate Chat to Call

• Gamification

• IVA (Intelligent Virtual Assistant)

• IVR with Data Dips

• Mobile App for Agents

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Phone System PBX (UCaaS)

• Physical Phones Supported

• Quality Management (QM)

• Secure Credit Card Processing Portal

• Sentiment Analysis

• Wallboards

• Work Force Management (WFM)

Network Architecture

• Cloud Architecture

• POP - Canada

• POP - Europe

• POP - USA

Regulatory Compliance Certifications

• GDPR

• HIPAA

• PCI

• SOC1

• SOC2

• TCPA