Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Application Integration (out-of-the-box)
Bullhorn
ConnectWise
Google Workspace
HubSpot
JobDiva
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
NetSuite
Opera
Oracle
Quickbooks
Redtail Technology
Salesforce
Sugar
Trello
Zendesk
Zoho
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
Platform
Netsapiens
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Epic Healthcare
HubSpot
Microsoft Dynamics 365
Oracle
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
PCI
SOC1
SOC2
TCPA