As a next-generation communications technology company, Call One offers expert guidance in a complex space that has seemingly limitless options. Our expansive portfolio and partner network allows us flexibility in developing the optimal technology solution for YOUR business, and with over 20 years as an industry innovator we have the experience to prove it.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Adding Users - Customize-able Templates
Installation - On-Site
Installation - Self Install
Mobile App capable of making admin changes
Support - 24x7
Support - based 100% in US
Support - Non-admins can open a ticket
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
API - Open
Custom Integrations
LiveChat
Microsoft Dynamics
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Recording
Call Reporting (non-real-time)
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
File Sharing
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
IVR
Presence
Simultaneous Ring
SMS/Text Messaging
Voicemail
Voicemail to Email
Whisper Mode
Hardware
Manufacturer - Polycom
Phone Rental
Switch Included
Network
Architecture: Cloud / Hosted
BYO-Bandwidth
DC or POP - Canada
DC or POP - USA - Mid-US
Private / Dedicated Circuit
SD-WAN
Platform
Metaswitch
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Calling Plans - Minute Bundles
Calling Plans - Per Minute
Security & Compliance
Compliant - HIPAA
Compliant - PCI-DSS
Encrypted Voice
SD-WAN
Application Optimization/Peering
AWS
Google G Suite
Microsoft Cloud / Azure
Rackspace Cloud
Architecture
On-Prem-Only
Features
Admin changes made in cloud portal
Deployment: Prof. Install
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Monitoring: Application Performance
Monitoring: WAN Performance
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
Opex
Security
Agnostic to 3rd Party Firewalls
Built-In Standard Firewall
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: On-Site
Service Area
International
USA - Central
USA - East
USA - West
Solution Manufacturer
Versa