Administrative

• Adding / Removing Users - Admin can perform manually

• Adding Users - Customize-able Templates

• Installation - On-Site

• Installation - Self Install

• Mobile App capable of making admin changes

• Support - 24x7

• Support - based 100% in US

• Support - Non-admins can open a ticket

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• API - Open

• Custom Integrations

• LiveChat

• Microsoft Dynamics

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Recording

• Call Reporting (non-real-time)

• Conferencing - Audio

• Conferencing - Video

• Conferencing - Web

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• File Sharing

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• IVR

• Presence

• Simultaneous Ring

• SMS/Text Messaging

• Voicemail

• Voicemail to Email

• Whisper Mode

Hardware

• Manufacturer - Polycom

• Phone Rental

• Switch Included

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• DC or POP - Canada

• DC or POP - USA - Mid-US

• Private / Dedicated Circuit

• SD-WAN

Platform

• Metaswitch

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Minute Bundles

• Calling Plans - Per Minute

Security & Compliance

• Compliant - HIPAA

• Compliant - PCI-DSS

• Encrypted Voice

Application Optimization/Peering

• AWS

• Google G Suite

• Microsoft Cloud / Azure

• Rackspace Cloud

Architecture

• On-Prem-Only

Features

• Admin changes made in cloud portal

• Deployment: Prof. Install

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• Opex

Security

• Agnostic to 3rd Party Firewalls

• Built-In Standard Firewall

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: On-Site

Service Area

• International

• USA - Central

• USA - East

• USA - West

Solution Manufacturer

• Versa