Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Application Integration (out-of-the-box)
Active Directory
Microsoft Outlook
SSO
Hardware
Phone Purchase
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
Platform
Cisco Webex Calling
Proprietary
Pricing Structure
Monthly per User
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk
Features
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - Canada
POP - Europe
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
PCI
SOC2