You’re looking for the best cloud call center software for your company, but you need it to come with a built-in CRM to disposition calls. Does that exist? In the video below, Mike explains the features you can expect to…
You work for a large company, that is in the market for a secure and compliant cloud phone system. But security and compliance are defined differently by the various cloud PBX vendors out there. But not to fear! In the…
Your company is comparing Managed Detection and Response (MDR) providers for cybersecurity. But what if your company already owns some of it’s own tools, such as Microsoft Defender for Endpoint, Crowdstrike, or Carbon Black? In the video below, Mike explains…
Your company is in the market for a call center software, that integrates with your CRM, such as HubSpot or Salesforce. But what are “Screen POPs” and how do you know which solution is the best? In the video below,…
You’re searching for the best call center software for your company, and you’re wondering: Should we combine it with our phone system software or purchase each, separately? In the video below, Mike explains when it’s best to combine it and…
What is the total price for Microsoft Teams Phone in 2023? In the video below, Mike explains Teams Phone total cost, including licensing , dial tone options such as: Direct routing, calling plans, direct routing as a service, and Operator…
How much does a cloud phone system cost, for a medium-large business in 2023? In the video below, Mike gives you the 4 core pricing structures that vendors offer for cloud phone system solutions, and exact price ranges your organization…
Which call center software has the best integration with HubSpot, Salesforce and other CRM applications? In the video below, (part 2 of the series), Mike explains how the precursor to that question should be “which CRM integration features does our…
Your company is shopping for a new call center software solution, and you want to know which call center software solutions are the best, considering you also need it to integrate with your company’s CRM, such as HubSpot or Salesforce.…
What are the most common findings of a Cybersecurity Risk Assessment, in terms of CIS Control 6: Access Control Management? In the video below, Mike explains the two most common findings, according to his conversations with cybersecurity engineers, performing risk…