Your company is in the market for a new call center software solution. Before replacing what you have today, ask your agents these 2 questions. In this video, I explain the importance of asking your call center agents questions, first,…
Microsoft Teams Phone System Review 2023 In this video, I walk you through using Microsoft Teams Soft phone, Mobile App, and Admin Portal. I give my opinion on how Microsoft Teams Phone System might be a great fit for your…
Your company is in the market for SD-WAN vendors, but not sure where to start. In this video, I explain the best 5 questions to narrow your comparison options. Want my recommendations on the best SD-WAN solutions that your company…
What is the best template to use for a cybersecurity risk assessment, for Audit Logs? In this video, I explain the best template to follow based on three different categories of cybersecurity requirements. Want my recommendations on the best companies…
Your company is transitioning from an on-prem phone system to a Cloud PBX phone system. What 6 steps can you take to prepare for the installation? In this video I explain the 6 basic things you can do to prepare…
Your company is looking for a new Call Center Software Solution. But before you attend a demo, think about going beyond the IT department. In this video I explain how to take a holistic approach that involves not only the…
Is your company concerned about the reliability of Microsoft Teams phone system and looking for a solution like a Backup Failover to an Auto Attendant? In this video I discuss options for failover to a third-party auto attendant when Teams…
Your company is interested in a new call center software, but you’re uncertain whether your agents should use a desk phone, soft phone, or both? In this video I explain which questions you should ask yourself about: Are your agents…
Your company is considering switching to Microsoft Teams for your phone system, but what about your analog devices such faxes, overhead paging, and door buzzers? I will be explaining how third party-solutions offer ways to integrate analog devices into Microsoft…
You are looking for the best cloud call center software for your company, but your call center manager has asked for a way to prevent agents from putting themselves on do not disturb. In the video below, I explain two…