If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
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If your company is exploring the idea of using Microsoft Teams Phone System for your PBX, you’re probably wondering how much (exactly), it will cost. Does E5 cover it? What if we don’t want E5? What’s the Business Voice bundle?…
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Dennis Keane is the Chief Information Officer at Red Wing Shoes. A company with (not only great shoes), but over 1,000 employees and more than 600 retail stores. Since he was a young boy, living in Ireland, Dennis had a…
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Is your company looking into SD-WAN? If so, one thing you should consider is an SD-WAN solution that can load-balance ingress internet traffic. What does that mean? In this video, Mike Smith explains a couple different types of SD-WAN solutions…
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One of the great features of a hosted PBX service is the fact every employee can have a mobile app, for your company’s phone system. If a cloud pbx provider shows you a demo of their mobile app, it will…
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Three years ago, Mike Smith and his wife were at an auction for the McKenna Claire Foundation, a charity that benefits the fight against pediatric brain cancer. At the event, they were introduced to Mike and Marla Madden, whom also had…
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Are you doing the same job now, that you knew you wanted to do when you were 18? Dennis Leber had the same problem. As you’ll hear, Dennis didn’t find his true career calling until he was in his mid-thirties. After…
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Your company has multiple internet connections, from different ISP’s. But each ISP circuit has their own set of IP addresses. Can an SD-WAN solution give your company static IP addresses, from the cloud? Yes. No more needing to broadcast a…
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Have you ever told someone: “I’m only hard on you because I know you have the potential to do great things.” Maybe you’re like me and say that to your kids, or maybe you say that to your employees…. Well,…
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Your company is in the market for a new call center solution… Does your organization also use Salesforce for your CRM? If so, you need to watch this video. In this short video, Mike Smith explains four reasons your company…
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