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TPx Communications

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TPx is a leading managed services provider, redefining the way enterprises grow, compete and communicate. Offering a full suite of managed IT, unified communications, network connectivity and security services, TPx has the experience and know-how to solve even the most complicated IT challenges. TPx’s team of experts help businesses simplify operations, optimize networks, improve productivity, reduce costs and keep environments secure. TPx makes IT easy

TPx products include Business Phone Systems, Cybersecurity, Internet, & SD-WANfor your business needs

 

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recent reviews

Scott Dobbs

 1 Reviews

Integrated Voice/Data Circuit

02/05/20

TPX communications may be one of the worst companies for customer service I have ever worked with.
Nothing seemed to be happening subsequent to a recent request over a week ago for a rather simple change to our business phone lines so I called to get status only to discover nothing was happened because they indeed had not done anything yet.
It also appeared none of the information related to my request was adequately recorded therefore what they were about to do would also have been completely incorrect. I then emailed detailed instructions in writing to help avoid error or incompetence. As of this moment, no changes have been made and I was told they would have to call me back tomorrow. Not pleased at all.

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Scott Andrews

 1 Reviews

T1 or Bonded T1 Internet

10/17/19

After reading some of the reviews online, it appears I am not the only one with the same issue. I was a client with TPx for over 10 years. I made a decision a couple years ago to not renew for a longer term and accept a higher monthly rate on the basis we might be moving our offices, so a month to month agreement was a better solution for us. I confirmed this with a customer service rep at the end of our original agreement term.

We cancelled service several months later and we received a $3k+ bill in the mail for cancelling our services. I was shocked and now we are dealing with collections. They are claiming an automatic renewal of our agreement for another 12-month term. This contradicts what the rep told us about going month to month.

TPx needs to not bully clients into paying these ridiculous fees when I honored our original agreement term and I verified I was able to go month to month. I never had an issue with TPx and would have recommended TPx to colleagues, but that will never happen based upon how they have handled this situation. Shame on TPx for handling us and many other clients the same way.

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HD

 1 Reviews

MPLS WAN

12/15/15

We've had Telepacifc's MPLS WAN server for over 2 years now. The service is great when it's working , but they don't really monitor our network even when we are a premier customer. So instead of them telling us that there's a network down issue, we find out first. I called them about it and they are like, oh we only monitor it every 15 min. Really? I've never had them notify us at all in the last 2 years when there was any issue. There weren't that many issues over the 2 years, and when it was down it was never Telpacific's fault. AT&T is our local loop provider, so they talk to AT&T to schedule a repair. For being a Premier customer it should have been taken care of within 4 hours at most. However, there were times that it took a lot longer than that. I guess we are Premier only as far as Telepacific is concerned and bottom of the totem pole when we have to get repairs done through AT&T. Funny thing though 2 out of 3 times it's been AT&T workers working nearby that cut the fiber cable! I guess there's no perfect service provider. We've had AT&T's T3 service prior to Telepacific and they were prompt when it came to notification and repairs. Now we may have to consider going back to AT&T. Unfortunately where we are located in the suburbs of Southern California, there are that many choices when it comes to internet and data line service providers. #starwars

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Roger

 1 Reviews

Integrated Voice/Data Circuit

12/03/15

I've dealt with TelePacific for the past 10 years and always had a great experience. Anytime we had phones issues, contacting their customer service department was easy and always provided excellent service.

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Annon Two

 1 Reviews

Integrated Voice/Data Circuit

12/03/15

We've signed up with TelePacific for two contracts and each time the process was relatively easy and straightforward. Their online portal for customers is very helpful for looking at bills and usage trends. We have had some connectivity issues, but overall its been good service.

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Son Tran

 1 Reviews

MPLS WAN

12/03/15

Worst service ever. Still having problem that has dragged on for over 3 months without resolution. Aerocom and Telepacific has done nothing to fix it as of today.

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