Administrative

• Adding / Removing Users - Admin can perform manually

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based 100% in US

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Doorbell Phone Integration

• Overhead Paging System Integration

Features

• Auto Attendant

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Fax - Virtual

• Fax Machine Integration

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• International DID - Can issue new

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

• Voicemail Transcription

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SCCP Protocol

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - USA - East Coast

• DC or POP - USA - Mid-US

• DC or POP - USA - West Coast

• Private / Dedicated Circuit

• SD-WAN

Platform

• Metaswitch

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Unbundled from User License

• Calling Plans - Minute Bundles

• Calling Plans - Per Minute

• Calling Plans - Unlimited US

Security & Compliance

• Encrypted Voice

Application Optimization/Peering

• AWS

• Citrix XenDesktop / XenApp

• Microsoft Cloud / Azure

• Oracle

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

• On-Prem Appliance, Routed to Cloud Gateways, Connected over a Private Backbone

• On-Prem-Only

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• Deployment: Prof. Install

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Monitoring: MAC Address Granularity

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• Capex

• Opex

• Sell SD-WAN "a la carte"

• Sell to Small Accounts

Security

• Agnostic to 3rd Party Firewalls

• Built-In Standard Firewall

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Service Area

• International

• USA - Central

• USA - East

• USA - West

Solution Manufacturer

• Meraki

• VeloCloud - Private Gateways