Administrative

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based 100% in US

Application Integration

• CSI

• Doorbell Phone Integration

• Microsoft Dynamics

• Microsoft Outlook

• Netsuite

• Oracle

• Overhead Paging System Integration

• Salesforce

• SpiceCRM

• SugarCRM

• Teleopti

• Verient

• Zendesk

• Zoho

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Conferencing - Audio

• Conferencing - Video

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center Features

• Fax - Virtual

• Find-me-follow-me

• Hunt Group / Call Group

• Instant Messaging (IM)

• International DID - Can issue new

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

• Voicemail Transcription

Hardware

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Switch Included

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• DC or POP - Canada

• DC or POP - USA - East Coast

• DC or POP - USA - Mid-US

• DC or POP - USA - West Coast

• Private / Dedicated Circuit

• SD-WAN

Platform

• Broadsoft

• Proprietary

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Call Paths Unbundled from User License

• Calling Plans - Unlimited US

• Extension-only seats without DID