Administrative

• Adding / Removing Users - Admin can perform manually

• Adding Users - Customize-able Templates

• Installation - On-Site

• Mobile App capable of making admin changes

• Support - 24x7

• Support - based mostly in US

• Support - Non-admins can open a ticket

• Training - Free unlimited live training for all users

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• API - Open

• Calabrio

• CSI

• Custom Integrations

• Facebook

• Microsoft Dynamics

• Microsoft Dynamics 365

• Microsoft Skype for Business

• Netsuite

• Nice

• Oracle

• Salesforce

• SugarCRM

• Teleopti

• Verient

• Zendesk

• Zoho

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Chat Plugin (to integrate on your website)

• Click-to-Dial Any Number

• Conferencing - Audio

• Contact (Call) Center - Multi-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Fax - Virtual

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• MMS (Multi-Media Texting)

• Presence

• Simultaneous Ring

• SMS/Text Messaging

• Softphone

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Whisper Mode

• Workforce Mgt. Software Incl.

Hardware

• Analog Adapters available

• Manufacturer - Avaya

• Manufacturer - Cisco w/ SCCP Protocol

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Manufacturer - VTech

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - Asia

• DC or POP - Australia

• DC or POP - Europe

• DC or POP - South America

• DC or POP - UK

• DC or POP - USA - East Coast

• DC or POP - USA - West Coast

• Private / Dedicated Circuit

Platform

• Proprietary

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Call Paths Unbundled from User License

• Calling Plans - Minute Bundles

• Calling Plans - Per Minute

• Calling Plans - Unlimited US

• Extension-only seats without DID

• Term - MTM Available

Security & Compliance

• Compliant - CPNI

• Compliant - HIPAA

• Compliant - PCI-DSS

• Compliant - UK (GDPR)

• Encrypted Voice