Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Adding Users - Customize-able Templates
Installation - On-Site
Mobile App capable of making admin changes
Support - 24x7
Support - based mostly in US
Support - Non-admins can open a ticket
Training - Free unlimited live training for all users
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
API - Open
Calabrio
CSI
Custom Integrations
Microsoft Dynamics
Microsoft Dynamics 365
Microsoft Skype for Business
Netsuite
Nice
Oracle
Salesforce
SugarCRM
Teleopti
Verient
Zendesk
Zoho
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Chat Plugin (to integrate on your website)
Click-to-Dial Any Number
Conferencing - Audio
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
MMS (Multi-Media Texting)
Presence
Simultaneous Ring
SMS/Text Messaging
Softphone
Voicemail
Voicemail to Email
Voicemail Transcription
Whisper Mode
Workforce Mgt. Software Incl.
Hardware
Analog Adapters available
Manufacturer - Avaya
Manufacturer - Cisco w/ SCCP Protocol
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Polycom
Manufacturer - VTech
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Phone Rental
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - Asia
DC or POP - Australia
DC or POP - Europe
DC or POP - South America
DC or POP - UK
DC or POP - USA - East Coast
DC or POP - USA - West Coast
Private / Dedicated Circuit
Platform
Proprietary
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Call Paths Unbundled from User License
Calling Plans - Minute Bundles
Calling Plans - Per Minute
Calling Plans - Unlimited US
Extension-only seats without DID
Term - MTM Available
Security & Compliance
Compliant - CPNI
Compliant - HIPAA
Compliant - PCI-DSS
Compliant - UK (GDPR)
Encrypted Voice
One of our clients use Five9 call center. It does appear to work well for when it is operational. However if Java updates, it possible for the program to break. The program is very finicky, and I personally would not recommend it. Yes the program works well , however with the high failure rate... it makes it very unappealing to use as a solution. #Spiceworks
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Five9 is more of an enterprise level Callcentre software - used by call centers around the world to manage inbound, outbound. It can connect to CRM of your network and you can see all the lead information on your screen including past notes, and all relevant information.
when it comes to installation, we had issues with Java for a long time and still is it an issue they haven't resolved.
#spiceworks
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and let us know why you think the content you've reported may violate these guidelines.