Five9 Pricing and Customer Reviews

Five9

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Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Purple Automotive
Salesforce
ServiceNow
Zendesk

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Regulatory Compliance Certifications

GDPR
HIPAA
PCI
SOC2
TCPA

recent reviews

Vbrif

37 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/30/16

One of our clients use Five9 call center. It does appear to work well for when it is operational. However if Java updates, it possible for the program to break. The program is very finicky, and I personally would not recommend it. Yes the program works well , however with the high failure rate... it makes it very unappealing to use as a solution. #Spiceworks

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Daxon B

27 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/30/16

Five9 is more of an enterprise level Callcentre software - used by call centers around the world to manage inbound, outbound. It can connect to CRM of your network and you can see all the lead information on your screen including past notes, and all relevant information.
when it comes to installation, we had issues with Java for a long time and still is it an issue they haven't resolved.
#spiceworks

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recent reviews

Vbrif

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

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Daxon B

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

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