tcn contact center pricing and customer reviews

TCN

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As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Our cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. We believe that every call center should have the ability to scale, affordability. Stop paying for features you don't need.

TCN products include Call Center Software for your business needs

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Salesforce
Zendesk

Features

Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
IVR with Data Dips
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Quality Management (QM)
Secure Credit Card Processing Portal
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Regulatory Compliance Certifications

GDPR
HIPAA
PCI
SOC1
SOC2
TCPA

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