Administrative

• Adding / Removing Users - Admin can perform manually

• Training - On-Site

Application Integration (out-of-the-box)

• Active Directory

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams Phone

• NetSuite

• Quickbooks

• Salesforce

• Sugar

• Zendesk

• Zoho

Features

• Call Flip/Pull

• Click-to-Dial (in Chrome, etc.)

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

• Text Messaging - MMS

• Text Messaging - SMS

Hardware

• Phone Lease-to-own

• Phone Purchase

Network Architecture

• Cloud Architecture

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

• SD-WAN

Platform

• Cisco Webex Calling

• Metaswitch

• Microsoft Teams

Pricing Structure

• Monthly per Call Path

• Monthly per User

Security & Compliance

• Compliant - CPNI

• Compliant - HIPAA

• Compliant - PCI-DSS

• Encrypted Voice

App Integration (out-of-the-box)

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams

Features

• Analytics - Real Time

• Callback in Queue

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Phone System PBX (UCaaS)

• Wallboards

Network Architecture

• Cloud Architecture

Pricing Structure

• Monthly License Fee

Application Optimization/Peering

• 8x8

• Alibaba

• AWS

• Citrix XenDesktop / XenApp

• Google Workspace

• HP Helion

• IBM Softlayer

• Microsoft Cloud / Azure

• Netsuite

• Nextiva

• Oracle

• Rackspace Cloud

• RingCentral

• Salesforce

• Vonage Business

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• Deployment: Zero-Touch, Plug-n-Play

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

Pricing Structure

• OPEX

Security

• Agnostic to 3rd Party Firewalls

Service Area

• USA

Solution Manufacturer

• Bigleaf