First Communications is a telecommunications and Internet service provider, headquartered in Yorba Linda, California, offering voice, Internet and managed services. First Communications offers services such as hosted VoIP, Ethernet over Fiber, Wireless Metro Ethernet, MPLS, SIP Trunking, Data Center, Cloud Solutions and more...
Hosted VoIP PBX
Administrative
Installation - On-Site
Installation - Self Install
Support - 24x7
Support - based 100% in US
Support - Non-admins can open a ticket
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
Bullhorn
Connectwise
Custom Integrations
Doorbell Phone Integration
Google G Suite
Microsoft Dynamics
Microsoft Dynamics 365
Microsoft Office 365
Microsoft Outlook
Microsoft Skype for Business
Quickbooks
Redtail Technologies
Salesforce
SugarCRM
Zendesk
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Park
Call Pickup
Call Recording
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
IVR
Line Appearances - 2+
MMS (Multi-Media Texting)
Mobile App
Paging - Group
Presence
Simultaneous Ring
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail-Only Seats
Hardware
Analog Adapters available
Manufacturer - Polycom
Manufacturer - VTech
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Phone Rental
Switch Included
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - USA - East Coast
DC or POP - USA - Mid-US
DC or POP - USA - West Coast
Private / Dedicated Circuit
SD-WAN
Platform
Broadsoft
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Calling Plans - Unlimited US
Extension-only seats without DID
Term - MTM Available
I changed VOIP providers to get away from the abysmal voice quality I was experiencing and this is by far the best sound quality I've encountered. but initial setup and deployment can be time consuming. The most feature rich, easy-to-sign-up, forward thinking design of any sip carrier portal to date. Lots of options, asterisk friendly, very creative group. #spicySIP
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