LiveVox

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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

Contact Center Products

Omnichannel Engagement
Outbound and Inbound Voice
Contact Center CRM
Self-Service and Automation
Business Phone System
Workforce Engagement
Unified Analytics

For more information and pricing on LiveVox contact center solutions, click the button below and ask Mike today.

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Salesforce

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Pricing Structure

Usage-Only

Regulatory Compliance Certifications

FERPA
HIPAA
HiTrust
PCI
SOC1
SOC2
TCPA

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Contact Center Products

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