Administrative

• Adding / Removing Users - Admin can perform manually

• Adding Users - Customize-able Templates

• Installation - Self Install

• Mobile App capable of making admin changes

• Support - 24x7

• Support - based 100% in US

• Support - Non-admins can open a ticket

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• API - Open

• Doorbell Phone Integration

• Microsoft Dynamics

• Microsoft Dynamics 365

• Microsoft Outlook

• Overhead Paging System Integration

• Salesforce

• SugarCRM

• Zendesk

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Conferencing - Web

• Contact (Call) Center - Multi-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• Softphone

• Video Calling (within organization)

• Voicemail

• Voicemail to Email

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Phone - BYO Phones (if the make/model is supported)

• Phone Purchase

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• BYO-Bandwidth

• Data Center Redundancy - Active/Active

• DC or POP - USA - Mid-US

• Private / Dedicated Circuit

• SD-WAN

Platform

• Broadsoft

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Unbundled from User License

• Calling Plans - Minute Bundles

• Calling Plans - Per Minute

• Calling Plans - Unlimited US

• Extension-only seats without DID

Security & Compliance

• Compliant - CPNI

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• Capex

• Opex

Security

• Built-In Standard Firewall

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Solution Manufacturer

• VeloCloud - Private Gateways