Veracity Networks provides Television, Phone, and Internet in Utah to individuals, small businesses, large corporations and multinational institutions.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Adding Users - Customize-able Templates
Installation - Self Install
Mobile App capable of making admin changes
Support - 24x7
Support - based 100% in US
Support - Non-admins can open a ticket
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
API - Open
Doorbell Phone Integration
Microsoft Dynamics
Microsoft Dynamics 365
Microsoft Outlook
Overhead Paging System Integration
Salesforce
SugarCRM
Zendesk
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Presence
Simultaneous Ring
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Polycom
Phone - BYO Phones (if the make/model is supported)
Phone Purchase
Phone Rental
Switch Included
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - USA - Mid-US
Private / Dedicated Circuit
SD-WAN
Platform
Broadsoft
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Unbundled from User License
Calling Plans - Minute Bundles
Calling Plans - Per Minute
Calling Plans - Unlimited US
Extension-only seats without DID
Security & Compliance
Compliant - CPNI
SD-WAN
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
Capex
Opex
Security
Built-In Standard Firewall
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Solution Manufacturer
VeloCloud - Private Gateways