Administrative

• Installation - On-Site

• Support - 24x7

• Support - based mostly in US

• Support - Non-admins can open a ticket

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Active Directory

• Microsoft Office 365

• Microsoft Outlook

• Overhead Paging System Integration

• SAP

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Mobile App

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Mitel

• Manufacturer - Polycom

• Manufacturer - VTech

• Manufacturer - Yealink

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• DC or POP - USA - Mid-US

• Private / Dedicated Circuit

• SD-WAN

Platform

• Metaswitch

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Minute Bundles

• Calling Plans - Unlimited US

Application Optimization/Peering

• AWS

• Google G Suite

• Microsoft Cloud / Azure

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Deployment: Zero-Touch, Plug-n-Play

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: Application Performance

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• Capex

• Opex

• Sell SD-WAN "a la carte"

• Sell to Small Accounts

Security

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Service Area

• International

• USA - Central

• USA - East

• USA - West

Solution Manufacturer

• VeloCloud - Private Gateways

• VeloCloud - Public Gateways