Intrado Reviews

Intrado (formerly West)

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For more than 20 years, West has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services.

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Hosted VoIP

Administrative

Installation - On-Site
Installation - Self Install

Application Integration

Calabrio
Connectwise
Google G Suite
Microsoft Outlook
Monet
Nice
Salesforce
Verient
Webex

Features

ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Recording
Conferencing - Video
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Find-me-follow-me
Hunt Group / Call Group
Instant Messaging (IM)
International DID - Can issue new
Line Appearances - 2+
Mobile App
Presence
Softphone
Voicemail
Voicemail to Email
Voicemail Transcription

Hardware

Manufacturer - Cisco w/ SCCP Protocol

Network

Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
BYO-Bandwidth
Data Center Redundancy - Active/Active
DC or POP - UK
DC or POP - USA - East Coast
Private / Dedicated Circuit

Platform

Cisco Call Manager

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Intrado (formerly West)

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