Customer Reviews: Zoom

Zoom

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Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.

For more information and pricing on Zoom, click the button below and ask Mike, today.

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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Administrative

Adding / Removing Users - Admin can perform manually
Training - On-Site

Application Integration (out-of-the-box)

Active Directory
Google Workspace
HubSpot
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
Quickbooks
Salesforce
Slack
SSO
Trello
Zendesk
Zoho

Features

Call Flip/Pull
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - MMS
Text Messaging - SMS

Hardware

Phone Purchase

Network Architecture

POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast

Platform

Proprietary

Pricing Structure

Monthly per User

Security & Compliance

Compliant - GDPR
Compliant - HIPAA
Compliant - PCI-DSS

Call Center Software / Contact Center Software

Administrative

Add & Remove Users On-Demand

App Integration (out-of-the-box)

HubSpot
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Salesforce

Features

Analytics - Real Time
Callback in Queue
Disposition Fields
IVA (Intelligent Virtual Assistant)
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Wallboards

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Regulatory Compliance Certifications

SOC2

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