Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills.
Nextiva products include VoIP, Unified Communications, Sales, Hosted PBX, Internet Fax, Business VoIP, Business Analytics, Software Development, Customer Service, Product, Service CRM, Chat, Business Services, SaaS, Business Surveys, Professional Services, and Business Communicationsfor your business needs
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Adding / Removing Users - Admin can perform manually
Training - On-Site
Application Integration (out-of-the-box)
Bullhorn
ConnectWise
Google Workspace
JobDiva
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
NetSuite
Oracle
Quickbooks
Redtail Technology
Salesforce
Sugar
Zendesk
Zoho
Features
Call Flip/Pull
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
CRM built-in
Text Messaging - MMS
Text Messaging - SMS
Hardware
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN
Platform
Proprietary
Pricing Structure
Monthly per Call Path
Monthly per User
Security & Compliance
Compliant - CPNI
Compliant - HIPAA
Compliant - PCI-DSS
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Microsoft Teams
Salesforce
Features
Analytics - Real Time
Monitoring / Barge / Whisper
Phone System PBX (UCaaS)
Wallboards
Network Architecture
Cloud Architecture
Pricing Structure
Monthly License Fee
SD-WAN
Application Optimization/Peering
Nextiva
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Monitoring: MAC Address Granularity
Monitoring: WAN Performance
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Pricing Structure
CAPEX
OPEX
Security
Agnostic to 3rd Party Firewalls
Built-In Standard Firewall
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud
Service Area
USA
Solution Manufacturer
SimpleWAN
I recently switched from an old, outdated, on prem system, to a new Nextiva cloud hosted system. The upgrade was complex, as our old phone system was directly integrated in to our network backbone, which also had to be updated. AeroCom and the team at Nextiva made the process painless. Updated our entire backbone and replaced our old phone system with new Polycom phones (mostly VVX301s, 401s for the execs and 601s for the Call Center). All the comments from my users have been "Wow, the call quality is soooo much better!" There were a few growing pains during the upgrade and implementation process, but Nextiva's Enterprise Support is phenomenal, and we were able to quickly get things straightened out whenever there was an issue. I would highly recommend both AeroCom and Nextiva!
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