Simplicity VoIP

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Based in Richmond, VA, Simplicity VoIP provides hosted PBX, VoIP, and business telephone solutions to small, medium, and enterprise-level businesses across the country. We deliver a comprehensive, unified communications experience.

Simplicity VoIP’s key to success is its project management, on-site service, installation, and training, which is backed by world-class customer service.

Our Class 5 VoIP platform is geo-redundant to ensure maximum network uptime. We also offer phones and equipment, managed services, video conferencing, call center, wireless back-up, VFAX, and more.

Products & Services

Business Phone Systems
UCaaS
Call Center
Video Conferencing
SIP Trunking
Internet Connectivity
Phones & Equipment
Audio Recording
Managed Services
SimplicityFax

For more information and pricing on Simplicity VoIP services, click the button below and ask Mike today.

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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Application Integration (out-of-the-box)

Bullhorn
ConnectWise
Google Workspace
HubSpot
JobDiva
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams Phone
NetSuite
Opera
Oracle
Quickbooks
Redtail Technology
Salesforce
Sugar
Zendesk
Zoho

Network Architecture

Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast

Platform

Netsapiens

Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Salesforce
Zendesk

Features

Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Quality Management (QM)
Secure Credit Card Processing Portal
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Regulatory Compliance Certifications

GDPR
HIPAA

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