Alvaria, (pronounced: ahl-vahr-ee-uh), a global leader delivering optimized customer experience (contact center) and workforce engagement software and cloud services technology solutions.
Inbound or outbound, via any channel, and every touchpoint, when things light up and customer demand is peaking, that’s when every customer interaction counts. And this is where Alvaria enters the equation, delivering higher intelligence and efficiency for optimized customer experience and workforce engagement.
For more information and pricing on Alvaria contact center and work force management (WFM) solutions, click the button below and ask Mike today.
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Purple Automotive
Salesforce
ServiceNow
Zendesk
Features
AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - USA
Regulatory Compliance Certifications
GDPR
HIPAA
PCI
SOC2
TCPA