Alvaria Inc. Pricing and Customer Reviews

Alvaria, Inc.

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Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). We are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Cerner
Epic Healthcare
HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Purple Automotive
Salesforce
ServiceNow
Zendesk

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - USA

Regulatory Compliance Certifications

GDPR
HIPAA
PCI
SOC2
TCPA

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