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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

At Call Criteria, we believe the key to accurate, scalable and affordable third party Call Center QA services lies in a collaborative approach between expert human QA analysts and voice analytics technology (but mostly relying on HUMANS to do the ACCURATE scoring!)


  • AI Human Verification
  • AI-Enabled Voice Analytics
  • AI Agent Coaching
  • Quality Assurance
  • Sales Performance
  • Sentiment Analysis

For more information or pricing on Call Criteria contact center services, click the button below and ask Mike today.

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