As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Adding Users - Customize-able Templates
Installation - On-Site
Support - 24x7
Support - Non-admins can open a ticket
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
Active Directory
Jabber
Microsoft Skype for Business
Microsoft Teams
Webex
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
File Sharing
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
Line Appearances - 2+
MMS (Multi-Media Texting)
Mobile App
Paging - Group
Presence
Simultaneous Ring
SMS/Text Messaging
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail Transcription
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SCCP Protocol
Manufacturer - Cisco w/ SIP Protocol
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Phone Rental
Switch Included
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
Architecture: On-Prem
Data Center Redundancy - Active/Active
DC or POP - Asia
DC or POP - Australia
DC or POP - Europe
DC or POP - UK
DC or POP - USA - East Coast
Private / Dedicated Circuit
SD-WAN
Platform
Cisco Call Manager
Pricing Structure
Allow Mix-n-Match User Types