Administrative

• Adding / Removing Users - Admin can perform manually

• Adding Users - Customize-able Templates

• Installation - On-Site

• Support - 24x7

• Support - Non-admins can open a ticket

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Active Directory

• Jabber

• Microsoft Skype for Business

• Microsoft Teams

• Webex

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Conferencing - Video

• Conferencing - Web

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Outbound Dialer Integration

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center - Separated from phone system platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• File Sharing

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Line Appearances - 2+

• MMS (Multi-Media Texting)

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• SMS/Text Messaging

• Softphone

• Video Calling (within organization)

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SCCP Protocol

• Manufacturer - Cisco w/ SIP Protocol

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Switch Included

Network

• Architecture: Cloud / Hosted

• Architecture: Interconnect with an existing on-prem phone system

• Architecture: On-Prem

• Data Center Redundancy - Active/Active

• DC or POP - Asia

• DC or POP - Australia

• DC or POP - Europe

• DC or POP - UK

• DC or POP - USA - East Coast

• Private / Dedicated Circuit

• SD-WAN

Platform

• Cisco Call Manager

Pricing Structure

• Allow Mix-n-Match User Types