Application Integration (out-of-the-box)

• Microsoft Outlook

• Microsoft Teams Phone

• Salesforce

• Zendesk

Features

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

Network Architecture

• Cloud Architecture

• POP - Canada

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

• SD-WAN

Platform

• Microsoft Teams

• Proprietary

Pricing Structure

• Monthly per Call Path

• Monthly per User

App Integration (out-of-the-box)

• Epic Healthcare

• Kustomer

• Microsoft Dynamics 365

• Oracle

• Salesforce

• ServiceNow

• Zendesk

Features

• AI

• Analytics - Real Time

• Call Transcription

• Callback in Queue

• Disposition Fields

• Elevate Chat to Call

• Gamification

• IVA (Intelligent Virtual Assistant)

• IVR with Data Dips

• Mobile App for Agents

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Phone System PBX (UCaaS)

• Physical Phones Supported

• Quality Management (QM)

• Secure Credit Card Processing Portal

• Sentiment Analysis

• Wallboards

• Work Force Management (WFM)

Network Architecture

• Cloud Architecture

• POP - Canada

• POP - Europe

• POP - USA

Pricing Structure

• Usage-Only

Regulatory Compliance Certifications

• FedRAMP

• FERPA

• GDPR

• HIPAA

• HiTrust

• PCI

• SOC1

• SOC2

• TCPA

Application Optimization/Peering

• AWS

• Google G Suite

• Microsoft Cloud / Azure

• Rackspace Cloud

• Salesforce

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Cloud / VoIP Session Reassignment

• Deployment: Zero-Touch, Plug-n-Play

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

• Traffic Shaping: Site-to-Site

Pricing Structure

• CAPEX

• OPEX

Security

• Built-In Standard Firewall

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Solution Manufacturer

• Cisco IWAN

• VeloCloud / VMware