MetTel has been the preferred provider of communications services to nationwide, multi-location enterprises since 1996. Through extensive partnerships and wholesale relationships with the nation’s leading carriers, we offer businesses a simple, consolidated alternative to often complex, multi-vendor telecom set-ups. Our portfolio ranges from traditional voice services to MPLS networks, from Voice over IP technologies to cloud managed services and professional consulting services. All through a single point of contact for services, billing, repairs, and provisioning.
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Hosted VoIP PBX
Administrative
Adding Users - Customize-able Templates
Installation - On-Site
Installation - Self Install
Support - 24x7
Support - based 100% in US
Support - Non-admins can open a ticket
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
Active Directory
API - Open
Microsoft Dynamics
Microsoft Outlook
Microsoft Skype for Business
Salesforce
Zendesk
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Outbound Dialer Integration
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center - Separated from phone system platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
File Sharing
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Presence
Project Mgt / Team Collab. Software Incl.
Simultaneous Ring
SMS/Text Messaging
Softphone
Video Calling (within organization)
Voicemail
Voicemail to Email
Voicemail Transcription
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Polycom
Phone - BYO Phones (if the make/model is supported)
Phone Purchase
Phone Rental
Switch Included
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
Architecture: Interconnect with an existing on-prem phone system
We have used Mettel for 8 years now and are extremely happy. We are approximately 700 users and 50 locations nationwide. We use Mettel for SIP trunks, MPLS, POTS, and DIA. They are always helpful, willing to sit down and have planning meetings and work with us in any way - before and after implementation. A bright star in the dark world of Telecom.
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