MetTel is a leading provider of customized, integrated and managed communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions nationwide. With the most comprehensive offering, the highest quality customer care and project management and the ability to completely manage, maintain and secure your communications needs, our portfolio of customer-centric solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. MetTel was founded in 1996 and is headquartered in New York City.
MetTel products include Business Phone Systems, call center software, SIP Trunks, Analog Lines, Internet, Cybersecurity, SD-WAN, and Cloud Back upfor your business needs
Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Administrative
Support - USA-based Tier 1 support
Training - On-Site
Application Integration (out-of-the-box)
Active Directory
Microsoft Outlook
Microsoft Teams Phone
Salesforce
Zendesk
Features
Click-to-Dial (in Chrome, etc.)
Contact (Call) Center (Queuing, Real-Time Analytics, etc.)
Text Messaging - SMS
Hardware
Phone Purchase
Phone Rental
Network Architecture
Cloud Architecture
POP - Australia
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
SD-WAN
Platform
Microsoft Teams
Pricing Structure
Monthly per User
Security & Compliance
Compliant - GSA
Compliant - HIPAA
Encrypted Voice
Call Center Software / Contact Center Software
Features
Callback in Queue
Monitoring / Barge / Whisper
Phone System PBX (UCaaS)
Wallboards
Network Architecture
Cloud Architecture
SD-WAN
Application Optimization/Peering
AWS
Google Workspace
Microsoft Cloud / Azure
Rackspace Cloud
Architecture
On-Prem Appliance, Routed to Cloud Gateways
Features
Admin changes made in cloud portal
Cloud / VoIP Session Reassignment
Deployment: Zero-Touch, Plug-n-Play
IPsec VPN (managed)
Load Balancing ISPs: Inbound Internet Traffic
Load Balancing ISPs: Oubound Internet Traffic
Private WAN Ckts. Allowed
Public IP Addresses Provided by SD-WAN Solution
Traffic Shaping: Inbound Internet Traffic
Traffic Shaping: Outbound Internet Traffic
Traffic Shaping: Site-to-Site
Pricing Structure
CAPEX
OPEX
Security
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: Cloud
Security Decision-Processing: On-Site
Service Area
Canada
Europe
USA
Solution Manufacturer
VeloCloud / VMware
Firewall
Cloud-Based Firewall
On-Prem Firewall
Stateful Firewall
UTM Firewall
We have used Mettel for 8 years now and are extremely happy. We are approximately 700 users and 50 locations nationwide. We use Mettel for SIP trunks, MPLS, POTS, and DIA. They are always helpful, willing to sit down and have planning meetings and work with us in any way - before and after implementation. A bright star in the dark world of Telecom.
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