NetCarrier is a FCC regulated national provider of cloud based voice and data services. For over 25 years, NetCarrier has been providing innovative solutions for businesses throughout the U.S. The corporate office and main facility is located in Lansdale, Pennsylvania.
NetCarrier’s start was in 1996, as a dial-up provider, where both commercial and residential customers came to NetCarrier as an alternative to America On-Line (AOL).
In 2000, Brook Lenfest purchased a majority of the company from Founder Christopher K. Peltier. The focus then was moved away from residential services toward the business to business communication marketplace. In addition, NetCarrier built a fiber-optic network throughout the Philadelphia Metropolitan area.
Since that time, NetCarrier has grown organically and by acquisition. In 2001, NetCarrier acquired Eclipse Internet, providing a strong presence in the Northern New Jersey and New York markets. From 2006-2008 NetCarrier continually expanded throughout Pennsylvania, New Jersey, and Delaware, before acquiring SNiP Telecom in 2010.
Due to the increased demand for cloud communications, In 2011 NetCarrier expanded into the UCaaS market and began offering services nationwide. After years of success deploying voice and data services, in 2018 NetCarrier’s UCaaS platform, TelEdge, was launched by their in house development team. TelEdge is hosted in a Carrier Grade Network, designed to eliminate a single point of failure and maintain business continuity for mission critical applications.
Combining their carrier infrastructure with the best of breed unified communication features, nCloud Connect became their flagship UCaaS product suite, powered by TelEdge. Having their own proprietary platform eliminates third party involvement, provides competitive pricing and full control over feature development. nCloud Connect offers customers a multitude of features that provide the functionality to meet the meet the unique needs of any business.
NetCarrier offers customers quality solutions and peace of mind in a complex telecom marketplace. As the Company continues to grow, NetCarrier’s mission will never change: “With integrity, superior communication, custom solutions, and savings, NetCarrier will exceed the highest expectations of the most demanding buyer of telecommunications services.”
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Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)
Network Architecture
Cloud Architecture
POP - USA - East Coast
POP - USA - Mid-US
POP - USA - West Coast
Platform
Proprietary
Call Center Software / Contact Center Software
App Integration (out-of-the-box)
Salesforce
Features
Analytics - Real Time
Callback in Queue
Disposition Fields
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Physical Phones Supported
Quality Management (QM)
Wallboards
Work Force Management (WFM)
Network Architecture
Cloud Architecture
POP - USA
Regulatory Compliance Certifications
HIPAA
PCI
SOC1