Administrative

• Installation - On-Site

• Installation - Self Install

• Training - On-Site

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Doorbell Phone Integration

• Overhead Paging System Integration

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Flip/Pull

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Conferencing - Audio

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center Features

• Fax - Virtual

• Fax Machine Integration

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• Instant Messaging (IM)

• Instant Messaging (IM) - Group

• International DID - Can issue new

• International DID - Can port existing numbers

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Polycom

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• DC or POP - Canada

• DC or POP - South America

• DC or POP - USA - East Coast

• Private / Dedicated Circuit

• SD-WAN

Platform

• Broadsoft

Pricing Structure

• Allow Mix-n-Match User Types

Security & Compliance

• Compliant - CPNI