With Convergia’s turn-key service you can expect an end-to-end tailored solution; we can handle the entire project for you encompassing all our product pillars (Telephony, Internet/Data, Mobility, Hardware, Value Added Services and Professional Solutions).
Hosted VoIP PBX
Administrative
Installation - On-Site
Installation - Self Install
Training - On-Site
Training - Remote Live
Training - Remote Recorded
Application Integration
Doorbell Phone Integration
Overhead Paging System Integration
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Flip/Pull
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Conferencing - Audio
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center Features
Fax - Virtual
Fax Machine Integration
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
Instant Messaging (IM)
Instant Messaging (IM) - Group
International DID - Can issue new
International DID - Can port existing numbers
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Presence
Simultaneous Ring
Softphone
Voicemail
Voicemail to Email
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Polycom
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
BYO-Bandwidth
DC or POP - Canada
DC or POP - South America
DC or POP - USA - East Coast
Private / Dedicated Circuit
SD-WAN
Platform
Broadsoft
Pricing Structure
Allow Mix-n-Match User Types
Security & Compliance
Compliant - CPNI