Administrative

• Support - USA-based Tier 1 support

• Training - On-Site

Application Integration (out-of-the-box)

• Active Directory

• Microsoft Dynamics 365

• Microsoft Outlook

• Salesforce

Features

• Call Flip/Pull

• Click-to-Dial (in Chrome, etc.)

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

• Text Messaging - SMS

Hardware

• Phone Lease-to-own

• Phone Purchase

Network Architecture

• Cloud Architecture

• POP - Europe

• POP - USA - East Coast

• POP - USA - West Coast

• SD-WAN

Platform

• Metaswitch

Pricing Structure

• Monthly per User

Application Optimization/Peering

• AWS

• Citrix XenDesktop / XenApp

• Google Workspace

• HP Helion

• IBM Softlayer

• Layer 7

• Microsoft Cloud / Azure

• Netsuite

• Rackspace Cloud

• Salesforce

Architecture

• On-Prem Appliance, Routed to Cloud Gateways

Features

• Admin changes made in cloud portal

• Admin changes made on-site

• Cloud / VoIP Session Reassignment

• IPsec VPN (managed)

• Load Balancing ISPs: Inbound Internet Traffic

• Load Balancing ISPs: Oubound Internet Traffic

• Monitoring: WAN Performance

• Private WAN Ckts. Allowed

• Public IP Addresses Provided by SD-WAN Solution

• Traffic Shaping: Inbound Internet Traffic

• Traffic Shaping: Outbound Internet Traffic

Pricing Structure

• CAPEX

• OPEX

Security

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: Cloud

• Security Decision-Processing: On-Site

Service Area

• Canada

• Europe

• USA

Solution Manufacturer

• Fortinet

• Meraki

• VeloCloud / VMware