Genesys call center software pricing and reviews

Genesys

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Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

GenesysGenesys products include Business Phone Systems & Call Center Software for your business needs

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Available Features ×

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

Application Integration (out-of-the-box)

Salesforce
Zendesk

Features

Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

Network Architecture

Cloud Architecture

Platform

Proprietary

Call Center Software / Contact Center Software

App Integration (out-of-the-box)

Cerner
Epic Healthcare
Google Workspace
HubSpot
Kustomer
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
Oracle
Purple Automotive
Salesforce
ServiceNow
Zendesk

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Phone System PBX (UCaaS)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Pricing Structure

Monthly License Fee
Monthly License Plus Usage
Usage-Only

Regulatory Compliance Certifications

FedRAMP
GDPR
HIPAA
HiTrust
PCI
SOC1
SOC2

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