Ujet.cx

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UJET is reimagining the contact center for modern consumers and brands. Our intuitively designed voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities to make providing excellent customer experiences easy for every business.

Contact Center Solutions

Business Process Outsourcing
On-Demand Services
Ecosystem and Integrations
Microsoft Teams Integration
Advanced Reporting and Analytics

For more information and pricing on UJET cloud contact center services, click the button below and ask Mike today.

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Call Center Software / Contact Center Software

App Integration (out-of-the-box)

HubSpot
Kustomer
Microsoft Dynamics 365
Oracle
Salesforce
ServiceNow
Zendesk

Features

AI
Analytics - Real Time
Call Transcription
Callback in Queue
Disposition Fields
Elevate Chat to Call
Gamification
IVA (Intelligent Virtual Assistant)
IVR with Data Dips
Mobile App for Agents
Monitoring / Barge / Whisper
Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)
Physical Phones Supported
Quality Management (QM)
Secure Credit Card Processing Portal
Sentiment Analysis
Wallboards
Work Force Management (WFM)

Network Architecture

Cloud Architecture
POP - Canada
POP - Europe
POP - USA

Regulatory Compliance Certifications

GDPR
HIPAA
PCI
SOC1
SOC2
TCPA

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Contact Center Solutions

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