EnTelegent Solutions is one of the innovative leaders in the MSP (Managed Solutions Provider) space today. We deliver a variety of products and services to fill a unique niche in the telecommunications marketplace. Our product portfolio offers highly customized solutions that result in a simple & cost effective solution to meet your needs.
Hosted VoIP PBX
Administrative
Adding / Removing Users - Admin can perform manually
Installation - On-Site
Installation - Self Install
Support - 24x7
Support - based mostly in US
Support - Non-admins can open a ticket
Training - Remote Live
Training - Remote Recorded
Application Integration
Active Directory
Microsoft Office 365
Microsoft Outlook
Overhead Paging System Integration
SAP
Features
ACD / Call Queue
Auto Attendant
Barge / Monitor / Listen-In - Contributor
Barge / Monitor / Listen-In - IM
Barge / Monitor / Listen-In - Silent
Call Park
Call Pickup
Call Recording
Call Reporting (non-real-time)
Call Reporting (real-time)
Click-to-Dial Any Number
Conferencing - Audio
Contact (Call) Center - Omni-Channel Queuing
Contact (Call) Center - Phone System & Contact Center on Same Platform
Contact (Call) Center Features
Fax - Virtual
Find-me-follow-me
Hoteling / Hot Desking
Hunt Group / Call Group
IVR
Line Appearances - 2+
Mobile App
Paging - Group
Presence
Simultaneous Ring
Softphone
Voicemail
Voicemail to Email
Voicemail Transcription
Voicemail-Only Seats
Whisper Mode
Hardware
Analog Adapters available
Manufacturer - Cisco w/ SIP Protocol
Manufacturer - Mitel
Manufacturer - Polycom
Manufacturer - VTech
Manufacturer - Yealink
Phone - BYO Phones (if the make/model is supported)
Phone Lease-to-own
Phone Purchase
Phone Rental
Switch Included
Wireless DECT phones supported
Network
Architecture: Cloud / Hosted
BYO-Bandwidth
DC or POP - USA - Mid-US
Private / Dedicated Circuit
SD-WAN
Platform
Metaswitch
Pricing Structure
Allow Mix-n-Match User Types
Call Paths Bundled with User License
Calling Plans - Per Minute
Calling Plans - Unlimited US
SD-WAN
Application Optimization/Peering
AWS
Google G Suite
Salesforce
Features
Admin changes made on-site
Cloud / VoIP Session Reassignment
Private WAN Ckts. Allowed
Traffic Shaping: Site-to-Site
Pricing Structure
Capex
Opex
Security
Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)
Security Decision-Processing: On-Site
Solution Manufacturer
Cisco IWAN