Administrative

• Adding / Removing Users - Admin can perform manually

• Installation - On-Site

• Installation - Self Install

• Support - 24x7

• Support - based mostly in US

• Support - Non-admins can open a ticket

• Training - Remote Live

• Training - Remote Recorded

Application Integration

• Active Directory

• Microsoft Office 365

• Microsoft Outlook

• Overhead Paging System Integration

• SAP

Features

• ACD / Call Queue

• Auto Attendant

• Barge / Monitor / Listen-In - Contributor

• Barge / Monitor / Listen-In - IM

• Barge / Monitor / Listen-In - Silent

• Call Park

• Call Pickup

• Call Recording

• Call Reporting (non-real-time)

• Call Reporting (real-time)

• Click-to-Dial Any Number

• Conferencing - Audio

• Contact (Call) Center - Omni-Channel Queuing

• Contact (Call) Center - Phone System & Contact Center on Same Platform

• Contact (Call) Center Features

• Fax - Virtual

• Find-me-follow-me

• Hoteling / Hot Desking

• Hunt Group / Call Group

• IVR

• Line Appearances - 2+

• Mobile App

• Paging - Group

• Presence

• Simultaneous Ring

• Softphone

• Voicemail

• Voicemail to Email

• Voicemail Transcription

• Voicemail-Only Seats

• Whisper Mode

Hardware

• Analog Adapters available

• Manufacturer - Cisco w/ SIP Protocol

• Manufacturer - Mitel

• Manufacturer - Polycom

• Manufacturer - VTech

• Manufacturer - Yealink

• Phone - BYO Phones (if the make/model is supported)

• Phone Lease-to-own

• Phone Purchase

• Phone Rental

• Switch Included

• Wireless DECT phones supported

Network

• Architecture: Cloud / Hosted

• BYO-Bandwidth

• DC or POP - USA - Mid-US

• Private / Dedicated Circuit

• SD-WAN

Platform

• Metaswitch

Pricing Structure

• Allow Mix-n-Match User Types

• Call Paths Bundled with User License

• Calling Plans - Per Minute

• Calling Plans - Unlimited US

Application Optimization/Peering

• AWS

• Google G Suite

• Salesforce

Features

• Admin changes made on-site

• Cloud / VoIP Session Reassignment

• Private WAN Ckts. Allowed

• Traffic Shaping: Site-to-Site

Pricing Structure

• Capex

• Opex

Security

• Built-In UTM Firewall (i.e. IPS, Content Filtering, Antivirus, etc.)

• Security Decision-Processing: On-Site

Solution Manufacturer

• Cisco IWAN