Administrative

• Adding / Removing Users - Admin can perform manually

Application Integration (out-of-the-box)

• Bullhorn

• ConnectWise

• Google Workspace

• Microsoft Dynamics 365

• Microsoft Outlook

• Microsoft Teams Phone

• NetSuite

• Oracle

• Redtail Technology

• Salesforce

• Slack

• Sugar

• Zendesk

• Zoho

Features

• Click-to-Dial (in Chrome, etc.)

• Contact (Call) Center (Queuing, Real-Time Analytics, etc.)

Hardware

• Phone Purchase

Network Architecture

• Cloud Architecture

• On-Prem

• POP - Canada

• POP - Europe

• POP - USA - East Coast

• POP - USA - Mid-US

• POP - USA - West Coast

Pricing Structure

• Monthly per User

App Integration (out-of-the-box)

• Cerner

• Epic Healthcare

• Purple Automotive

Features

• AI

• Analytics - Real Time

• Call Transcription

• Callback in Queue

• Disposition Fields

• Gamification

• IVA (Intelligent Virtual Assistant)

• IVR with Data Dips

• Monitoring / Barge / Whisper

• Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.)

• Quality Management (QM)

• Secure Credit Card Processing Portal

• Sentiment Analysis

• Wallboards

• Work Force Management (WFM)

Network Architecture

• Cloud Architecture

• POP - USA

Regulatory Compliance Certifications

• FERPA

• HiTrust

• PCI

• SOC2

• TCPA