Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. We are shaping what Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP) Administrative Adding / Removing Users - Admin can perform manually Application Integration (out-of-the-box) Google Workspace Microsoft Outlook Salesforce Features Click-to-Dial (in Chrome, etc.) Contact (Call) Center (Queuing, Real-Time Analytics, etc.) Hardware Phone Purchase Network Architecture Cloud Architecture POP - USA - Mid-US Pricing Structure Monthly per User Call Center Software / Contact Center Software App Integration (out-of-the-box) Cerner Epic Healthcare Purple Automotive Features AI Analytics - Real Time Call Transcription Callback in Queue Disposition Fields Gamification IVA (Intelligent Virtual Assistant) IVR with Data Dips Monitoring / Barge / Whisper Omni-Channel Queuing (i.e. email, sms, chat, social media, etc.) Quality Management (QM) Secure Credit Card Processing Portal Sentiment Analysis Wallboards Work Force Management (WFM) Network Architecture Cloud Architecture POP - USA Regulatory Compliance Certifications FERPA HiTrust PCI SOC2 TCPAView Available Features
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