Not very good service at all, seems like they are not really interested in being your companies phon...Read MoreNot very good service at all, seems like they are not really interested in being your companies phone provider unless you opt for PRI at the very least. Then they don't supply or help with the hardware, you must put your own system in and then they will connect their PRI card. Very little support in terms of phone system and the service itself is blotchy even on a 30 x 30 fiber line phones even on internal extension calls. I do not recommend going with TWCBC for your analog phone needs.
Pros Easily scalable. Able to get email/mobile notifications if issues with servers. An easy to...Read MorePros Easily scalable. Able to get email/mobile notifications if issues with servers. An easy to use and navigate GUI. Cons Price! I know it’s more tailored to large enterprise, so some price structures seem quite extreme for small to medium size business . Conclusion Amazon Web Services is well suited for us as we don’t have to deal with physical infrastructure and want a high level of security and availability. Though if our needs increase in the future, we will have to revisit if it’s still cost efficient to pay per min or built local infrastructure.
I thought about Time Warner Business Class because of my home experience was so good. I live in Play...Read MoreI thought about Time Warner Business Class because of my home experience was so good. I live in Playa Vista that has fiber built-in from inception from Time Warner and it is has been lightning fast at a good price. So when our business locations in LA and Ohio came up for bid, I got a bid from Time Warner. I also went to a broker to get competitive ones as well. The 20 MB/PRI bundle was the best deal available and they brought fiber to our building in Ohio at no additional charge. When we have had an issues, the support was great and they followed through to get the problem resolved.
We have been using the McAfee spam filter (that's included with Intermedia's Hosted Exchange servic...Read MoreWe have been using the McAfee spam filter (that's included with Intermedia's Hosted Exchange service), for a couple years and it is much better than it once was. We don't have complicated filtering needs but before they switched their underlying provider to McAfee it was pretty bad and I'd get tons of Spam (i.e. hundreds per day), but now my junk email has been reduced to only a few per day, without disruption to the emails coming from legitimate people.
Azure is a polished, complex service, yet it's one that's also very easy to get up and running for t...Read MoreAzure is a polished, complex service, yet it's one that's also very easy to get up and running for those who have worked with Windows systems. In fact, it's Azure's general ease of use and excellent wizard-driven setup that cause it to stand out among the competition.One of the most appealing features that can be bundled with Windows Azure is access to Microsoft content delivery network, or CDN. This allows you to place static files in various data centers across the globe, resulting in quicker load times for your customers, wherever they might be. Overall I think Microsoft Azure is a great product and id recomened it to anyone looking for a cloud based service. #Spiceworks
After years of a 'fingers crossed and eyes closed' update procedures, and a couple moments in th...Read More After years of a 'fingers crossed and eyes closed' update procedures, and a couple moments in the fire. We decided to take the higher route and move our testing to the cloud. After the initial investment in time of setting up a similar environment on AWS, we update all of the VM's to our current production versions and began testing. Once we had everything working as close to production as we could we were set to start breaking things (patching). This time with out the fear of losing production time, or our fingernails. We have been using AWS for a little over 6 months now, and it has saved our tails a couple times already. We chose to use the hourly charge service and we end up spending less than .90 cents an hour when we are testing. Management was easily convinced to spend the extra cost a month to ensure we are up as much as possible in production. They have been very happy, which means we are happy. We have also started to use the service for training our new techs. We setup a small environment of a couple servers and hosts. Then we break a couple things like dhcp, dns, and maybe some gpo's set to mess with them. I give them a small explanation of what isn't working and tell them dive in. Even if they don't resolve the issues, they are getting familiar with the OS's and we don't have to babysit them like we would on a production machine. If they break it, no big deal. Overall we have been very happy with our decision to move our testing to the cloud. We are now looking at possibly moving a couple of our non-critical VM's up there permanently, and switching to a set monthly charge.
I am currently exploring Cloud VM options and did the trial of Google’s Cloud VM/Public Cloud. Upo...Read MoreI am currently exploring Cloud VM options and did the trial of Google’s Cloud VM/Public Cloud. Upon signing up, you get $300 in credits to use over the course of 6 months. Bundled into this offering is Google’s App Engine (for building and testing Apps), Compute Engine (for VMs), Container Engine (for packaging Apps), and Cloud Storage Buckets (unstructured objects in hierarchical containers). Signing up was simple, and you’re immediately presented with all of the options Google offers including VM machines, Applications and Storage Bucket. The Compute Engine allows you to create and use virtual machines that run in Google’s infrastructure. Creating a server instance was simple and straight forward. You give your instance a name, set the machine type (default is 1vCPU and 3.75 GB Ram, but you can select several different machine specs including high CPU or high memory machines), select your boot disk (preconfigured Linux, CoreOS, Ubuntu, Windows Server 2008/2012 DataCenter…or add your own windows image), set some basic firewall rules and create! I appreciated that they offer easy to follow tutorials to help get you started and familiar with the GUI. I found this extremely helpful to acclimate to the platform and quickly figure out my way around and how to complete tasks needed. I spun up a Win 2012 Server in less than a minute. I had a little issue connecting via RDP. First, remember to set your UN and PW on the VM, then if you use your native RDP, be sure to go thru the ‘additional settings’ to remove your local domain from the username…you have to log in using plain username and PW set for you. Once logged in, you’ve got a full on VM ready to play with! The Google Dev Console offers plenty of information including all your recent activity, billing info, and info on all of your VMs. Pricing so far seems to be comparable to other platforms I’ve looked into in that you only pay for what you use. However Google claims they are 40% cheaper as they bill per-minute (10 minute minimum though), and others make you pay for a full hour, even if you only run your instance for a few minutes. Here’s a great resource for the VM pricing: https://cloud.google.com/compute/pricing For a small shop with limited local resources, Google’s Cloud VM services could be a great sandbox or testing solution without needing to maintain a test server in your environment or taking the risk compromising your local productions servers. All in all, I’m pretty impressed with the service thus far. #Spiceworks
We use a data center at Tech Keys to host our needs in their cloud. We are a large healthcare facili...Read MoreWe use a data center at Tech Keys to host our needs in their cloud. We are a large healthcare facility with need of sharing data among our different facilities. The public cloud works for us since it’s hosting by a MSP we trust. Good pricing and great support. We rely on fast synchronization and technologies to be working and readily available (visualization, Exchange, Applications, etc.). We’ve had a couple issues in the past with data as well as need for recovery in the past. How amazing and efficient the process was to recover. #spiceworks
I have used Simple Signal for many years now. Have always been reliable. Support has be A+.
When things are up and running i would give them a top mark, BUT if something isn't working the cust...Read MoreWhen things are up and running i would give them a top mark, BUT if something isn't working the customer service is the worst ever. My system went down and it was almost 2 days of constant phone calls and e-mails before I found someone to fix the issue. They had given our ip address to a different customer so I guess they had 2 unhappy customers for those 2 days. #spiceworks
We originally signed up with Windstream over 3 years ago. We have 4 locations that supports a total...Read MoreWe originally signed up with Windstream over 3 years ago. We have 4 locations that supports a total of 120 users. We setup fiber at 2 locations and use MPLS to connect to all 4. The fiber connection at the 2 locations is extremely reliable. After our initial 3 year contract we increased the bandwidth from 10 Mbps to 20 Mbps at each of the locations with fiber. From a technical side of things I have no complaints. My problem with this carrier was the customer service support. At the end of the contract it was hard to get in touch with anyone. I believe they were going through some changes but we never could get an answer on anything. Eventually it got better and now we do not have any issues. That is the reason for the lower score.
I've dealt with TelePacific for the past 10 years and always had a great experience. Anytime we had ...Read MoreI've dealt with TelePacific for the past 10 years and always had a great experience. Anytime we had phones issues, contacting their customer service department was easy and always provided excellent service.
Microsoft's office 365 hosted exchange is excellent! Unless you want to trouble shoot in house exch...Read MoreMicrosoft's office 365 hosted exchange is excellent! Unless you want to trouble shoot in house exchange issues along with spam filtering Microsoft does a great job. I am not to happy with the support though sometimes it takes them a while to get back to you and I cant always understand the tech. That's Microsoft for you, its hard to understand through that thick indian accident.
I am rating: XO customer service/technical services team I continue to be impressed with the techni...Read MoreI am rating: XO customer service/technical services team I continue to be impressed with the technicians I have talked to at XO. Fortunately, I have not needed to use them very often, but when I did, here is what has happened: - Customer service was ready to listen and create a ticket - They also escalated the issue upon request - I got regular updates via email - not all of them are terribly insightful, but it does show that action was being taken - The technicians were proactive, and call to either clarify the issue, update on status, confirm resolution But what's really impressive, was that they offer their phone number and email address in case there are other issues or if the problem persists. Personal Accountability - nothing better when you are having issues and have no where else to go. I especially want to recognize XO technician Reigh Schloffman for service above and beyond.
We don't have a lot of users (i.e. less than 10), but we have been using Intermedia's Hosted Exchang...Read MoreWe don't have a lot of users (i.e. less than 10), but we have been using Intermedia's Hosted Exchange for over 3 years and we have no complaints. We have never experienced any downtime (or at least any downtime significant enough to remember), and their customer service is outstanding. Their pricing is not the lowest but it's still competitive and I like that it comes with Outlook 2010.
8x8 is a good value for cost.. The people there are friendly but the support hours are limited. The...Read More8x8 is a good value for cost.. The people there are friendly but the support hours are limited. They are a San Jose based and the support closes at 5pm. That's the only thing you should consider before doing business with them that we tough for us...
We have less than 10 users but have been using SimpleSignal's hosted VoIP service for over 3 years a...Read MoreWe have less than 10 users but have been using SimpleSignal's hosted VoIP service for over 3 years and are happy with functionality, call quality, reliability and support. I like that they bring in a dedicated T1 circuit to guarantee call quality and I also like the features they offer, such as salesforce integration, mobile integration, Outlook integration, video calling and video conferencing. The only downsides I've experienced is that they do not have a user-friendly way generating call reports. Currently, we have to go into our billing platform and perform several complicated steps to pull a call report, which is a big pain.
No doubt hybrid is the intelligent solution to guard critical core functions of any business - sing...Read MoreNo doubt hybrid is the intelligent solution to guard critical core functions of any business - single point of failure is unsafe in any enterprise. AWS provides the connectivity to synchronize real time up and parallel processing for a fraction in cost that a single failure would cost if hybrid is not implemented
We signed up with Level 3 over 3 years ago when we moved to our current location in Downtown LA. Th...Read MoreWe signed up with Level 3 over 3 years ago when we moved to our current location in Downtown LA. The internet service is extremely reliable and at an excellent low price. I would recommend Level 3 over other companies hands down.
XO is great! The support and techs are knowledgeable. The service and the network are strong as w...Read MoreXO is great! The support and techs are knowledgeable. The service and the network are strong as well. They send us notifications on circuits and do monitors too. Really happy with them! I always get into interesting long technical discussions with the field techs, they have a few telco vets on staff.
We moved from a locally hosted exchange, to O365. Please note: my experience is that of helping the...Read MoreWe moved from a locally hosted exchange, to O365. Please note: my experience is that of helping the end user configuration only, I didn't assist in any back end implementation. Moving to O365 was less painful than I had anticipated, but still came with its own set of problems. We use Outlook 2010 (Windows) and Outlook 2011 (Mac) as the front end, as well as a web interface. The web interface changed with O365 (being that it is now hosted on outlook.com) but other functionality remained the same. I must, therefore, write about the differences between the two experiences and list the hurdles we had. Firstly, with the move to O365, we no longer had a system which was hidden in our intranet. Anyone anywhere could access it, so we lost a degree of control (which should be expected when moving to third party) over access. Mainly, this meant our policy to install a mobile device management profile to allow access to mail was pretty much killed. Users can now install the outlook app on their phone and download all their emails to their device, something that should give companies a pause for thought. This hasn't caused any big problems so far, and so, I am hopeful. Secondly, accounts which had no password (certain resource accounts) now needed a password. A minor inconvenience. Finally, it also had the effect of needing a reconfigure of third party software (such as Spiceworks ticketing/inventory software) to SMTP rather than exchange. I would try to use exchange, and it appeared to work with some software, but it would not. Obviously, this is more a limitation of the third party software, but it is something you may want to be aware of. All in all, it wasn't bad, but the lower level of control is an ongoing concern to me and is only somewhat offset by the reduced support needed internally.
Rating: XO Sales XO's sales force is among the least professional, unresponsive and uncaring in the...Read MoreRating: XO Sales XO's sales force is among the least professional, unresponsive and uncaring in the telecom industry. Fortunately, we use AeroCom as our broker; unfortunately, whenever there is an issue, I have to get AeroCom involved because the XO sales team will push you off to a generic toll free customer service line and at no point do they offer to help, facilitate or get involved in any way. I highly recommend that you use a broker if you are buying products from XO or suffer the consequences of a complacent sales force.
We migrated telecom services to Tele-Pacific in 2012. Moving away from the longtime incumbent seeme...Read MoreWe migrated telecom services to Tele-Pacific in 2012. Moving away from the longtime incumbent seemed like a daunting task at the time, however, Tele-Pacific’s team made the transition seamless and everything went as planned. T-Pac took the time to understand our company culture, business processes and practices. The T-Pac team along with Aercom, offered a level of knowledge that exceeded our expectations and provided a boutique like feel with their attention to details from start to finish. They were able to tailor a solution that fit our business needs which ultimately helped us save tens of thousands of dollars for our call center. T-Pac’s billing system is easy to understand, easy to read and matches exactly what’s outlined on the contract. Opening a trouble ticket is very easy and straight forward. Voice calls are clear and we’ve had a lot less “administrative” troubles since moving to T-Pac.
We have used Mettel for 8 years now and are extremely happy. We are approximately 700 users and 50 ...Read MoreWe have used Mettel for 8 years now and are extremely happy. We are approximately 700 users and 50 locations nationwide. We use Mettel for SIP trunks, MPLS, POTS, and DIA. They are always helpful, willing to sit down and have planning meetings and work with us in any way - before and after implementation. A bright star in the dark world of Telecom.
While I knew This corporation as Cbeyond, I'm confident my experience remains true with newly rebran...Read MoreWhile I knew This corporation as Cbeyond, I'm confident my experience remains true with newly rebranded firm now known as Birch Communications, as they're continuing to provide multiple brands of service at a fair price with good reliability. That said, the industry has blossomed and the choices have improved, thus I would be hard pressed to provide unqualified recommendation, based on today's standards, but I can tell you the corporate mentality was too large, thus my criticism is based on belief the one department didn't know (Care?) What the other department was doing, thus after six-seven years we finally departed company, back in 2013 and contracted with local ISP for 20MB dedicated Bonded Fiber service. In summary, Cbeyond served us fair, and their technical support department always came thru, providing trusted and reliable assistance 365/24/7, but other departments failed to hold up their end of bargain and left us adrift without taking responsibility, thus I cannot honestly recommend them. That was my opinion, for what it's worth. Eric Robert Hildebrand Director Computer Operations BASTIEN AND ASSOCIATES, INC. A r c h i t e c t u r e a n d P l a n n i n g 15661 Red Hill Avenue Suite #150 – Centurion Plaza Tustin, California 92780-7324
I love Skype - in fact, I don't know how I'd live without it in our business! I use Skype for multi...Read MoreI love Skype - in fact, I don't know how I'd live without it in our business! I use Skype for multiple purposes, including (but not limited to) being able to communicate with our virtual team, sending messages back and forth to friends and family, and also to conduct and participate in interviews. There are times when the Skype connection isn't great, but I'm sure that's a combination of my Internet connection and Skype's ability to serve an area at 100%, 100% of the time. If I could be guaranteed a perfect call every time, then Skype would definitely have my 5 stars!
Dropbox for business just makes sense...because it's seamless across platforms and the UI feels natu...Read MoreDropbox for business just makes sense...because it's seamless across platforms and the UI feels natural. I don't have to "teach" people how to use it...they just can and that's the best part. My only concern for Dropbox is I'm not sure how they're going to withstand the storm of pricing as storage essentially becomes free. Obviously you want security and you get what you pay for...but today's market is going to force everyone to up their game.
I'm loving Amazon S3. It's a huge help to be able to upload any type of document - PDF, Word, Excel,...Read MoreI'm loving Amazon S3. It's a huge help to be able to upload any type of document - PDF, Word, Excel, and even JPG's - and be able to link them on our site and in our emails. The one thing I haven't figured out how to do on Amazon S3 yet (which is why I'm only giving it 4.5 stars) is easily moving files from one folder to another. It would be a big help in terms of organization to not have to delete it, reupload it and then relink it. Hope this helps!