Comcast Business is a business voice and Internet service provider for small and medium size businesses. With a large, nationwide network and a multitude of services, Comcast Business is a great choice for your voice and data needs.
We use Comcast Business in Richmond, VA and have minimal issues. We have a good price on our service and service has only been interrupted a few times in the past few years.
They did implement a texting service that would text you if there was an outage but that never worked.
All around, good speed, good price would buy again. #spiceworks.
In my previous experience , Comcast PRI delivered over a T1 is pretty good compare to at&t in our area even though it was costlier than the others. I had 4 sites where i have PRI onver t1 and never had any problems. #spicywan
We migrated our office from ATT POTS to Comcast internal VoIP.
We worked with Comcast to change the primary account phone line, drop out extra lines, and allow release of our main number to our new provider.
The sales people are pushy and the installation people are OK.
They do not communicate well and then when we had billing problems due to a delayed installation they seemed confused about the actual start and billing dates.
There were several problems; from working with un-knowledgeable people, to releasing the number at the scheduled time. We had 48 hour downtime. Other than these incidents, our service once installed is pretty solid. Additional support calls have gone well.
Our company has been with Comcast since I joined. Comcast internet has always been very fast, but to our experience we have had many connection problems in the past. About a year ago Comcast was doing some sort of upgrades in our area and we had some days where the internet would go off all day. We would complain of course but really didn't have an option to switch over to another ISP because the only other one was ATT and was very slow in our area. Those connection problems are gone now, but I always thought to my self why Comcast wouldn't just perform upgrades during after hours. Oh well, everything is looking fine right now. #SpicySith
We've been using Comcast Business / Enterprise Fiber services for the past 8 months. We use the fiber connection for our PRI, main internet connection, and a private line to our facility.
Comcast's business team was by far the easiest to work with and they took the time to sit down with us and help form a solution that best met our needs with the best price. They also took the time to describe exactly how the build would be handled, who would pay for the build (them), and how they recommended handling the switchover with minimal downtime.
Their pricing was very good and comparable to their competition. We found that their SLA was better than the competition in our area as well.
I've found that the latency between our main site across the EPL to our remote facility dropped from ~16ms average with prior service down to 1ms average! In addition our connection going external is consistent with speed and latency always around ~17ms to external major sites. Performance is excellent. Up time has been excellent, we did see one quick ~2 second outage during a scheduled maintenance window that they notified us of well in advance (maintenance was at 2AM).
Originally we where worried about not having a dedicated rep like we had at our prior ISP, but I've found that it has not been necessary at all. From the original build to the few calls I've placed to them (regarding gathering basic info about the circuits) have all been handled timely and with good knowledge by the support center tech that answers (one was escalated quickly), note this is their business / enterprise support center. They do not dump the fiber enterprise customers in with the coax support and it shows.
We have had a single issue with the PRI component of the circuit a few months back. It had to do with their trunk to Verizon. I opened a ticket and very quickly they determined that they where at fault. Through the entire issues they maintained frequent communication with our IT staff to keep us aware of the progress to fix the issue.
Moving to Comcast Fiber lowered our costs (drastically), increased our uptime, increased our speeds.
I highly recommend their Fiber services.
I've migrated our office from Comcast POTS to internal VoIP. I had to work with Comcast to change the primary account phone line, drop out extra lines, and allow release of our main number to our new provider.
There were several hiccups; from working with someone knowledgeable, to releasing the number at the scheduled time. We almost had a full 24 hour downtime. Other than this incident, our fax line is working fine under their service and has been going well. Additional support calls have gone well.
We had a small office so this type of service was good for us. About 8 users full time and 4 who come and go - but mostly were remote users.
Comcast Business Internet in our area is generally pretty good (Longmont, Colorado). Uptime is pretty acceptable, though there is the occasional outage during peak business hours that causes problems for us. Speeds can also fluctuate more than I'd like. We're on a 50/10 setup but that 50 often falls to about half. Overall, based on the price of the package, the performance and reliability is pretty good and I would not hesitate to recommend Comcast Business Internet to companies looking for an ISP. #SpicySith
We set up a number of accounts with Comcast. The service uptime is fairly reliable and we generally are issue free. The only struggle is when working with their customer service. There have been cases my call had to be transferred to an additional rep who can resolve my issue, or times when there was an outage I requested a call back but never got one. Generally, we are quite happy with the service and response time when a tech needs to come out!
Comcast business is pretty good for a business solution. The up time is is good, and have few issues with the modems going down. The only problem I've dealt with with them is when you do have an issue, and you explain your issue in full detail the representatives really do not grasp the problem or urgency well. You have to always let them know that this is a healthcare facility and they need to put priority on the support request. Additionally there phone systems is horrible, it times out when trying to redirect the call, or redirects incorrectly. However when operational, speeds are always good and that is the selling point for me. #Spiceworks
We have two drops at our location, until we run a fiber connection between the two. Our business class access is fast and reliable. We've only had a couple outages in recent times, but it was outside Comcast control or some other major event. Customer service is adequate, but for the most part we get what we need when we need it.
We have our PRI with Comcast Business / Enterprise service, it's bundled with our fiber.
I have nothing but good things to say about them. They helped with the build costs when we installed, they had the best prices by far, they where the easiest to work with and form a solution that worked for US.
We've had a single issue with the PRI service since go live 6 months ago. Issue was occurring when callers from Verizon Wireless would call. A quick ticket opened to Comcast and they very quickly determined that there was an issue with their trunk connecting to Verizon. Through the entire issue that maintained excellent communication with our staff to keep us informed.
I would highly recommend their enterprise services to my colleagues.
Of all the service providers out there for internet, Comcast has been the most reliable and easiest company to work with. Interface with their equipment. Prices are far for the service you are getting. I would recommend comcast to a friend or colleague. #spiceworks
We had been using one of the large national re-sellers of PRI service and had decided to cost shop our service. We looked at a few different providers, major national sellers, our last mile provider, and finally heard Comcast was running PRI in our area.
We made the change over to Comcast mostly based on price. The price for our two PRI lines was almost half the cost of our previous system. The service has been very stable after 3 years we have had one outage, caused by my only major complaint with them. The hardware, it's not enterprise ready, there is no redundancy, there is only one power supply on the PRI modem.
Here in Northern Georgia, we have two of our largest customers on Comcast Business (as well as many of our smaller) and I have to say that I've been pleased with the service. I can only recall one location that has had multiple issues (they are literally at the end of the line). Any time that I have called customer service, my issues have been addressed rather quickly. Granted, no one can guarantee 100% up-time, but my experience has been up-time around 97-98%. I don't care for all the "extras" they offer home users, antivirus, etc., but they have always done whatever we have asked (routing, addressing, or special configurations) for our business customers. Easy to deal with , reliable and they seem willing to keep us as a customer (which seems to be a dying business practice). That's a pretty good combo in my book.
I was trying to consolidate out upgrade as well as get all the copper out of the buildings. To be fair I hate POTS lines, they are a pain . So when looking to make this change we where moving t o comcast for PRI and they mentioned they do a kind of POTS line. I was sold. we made the move to comcast for the couple pots lines we needed ( security systems) and haven't had an issue since.
My one big complaint is I have three buildings two internet drops and in-turn have to have 3 bills. accounting hates it and it causes confusion on support calls. if the ycould figure out how to allow my company to have one bill for all our services it would be the best vendor i deal with.
We work with Comcast on a usual basis for a number of clients down south (Georgia/Florida). For the most part the service is good and the client has good speeds. When voIP has to be set up at some of these locations, ordering parts is usually in stock and will get there within a day or two.
However, I'm giving it a rate of 3 due to the horrible customer service when we need to troubleshoot down equipment or order a replacement router. They have proved over and over to be very slow. It's a heavy process to walk through the troubleshooting steps. Sometimes it's just a issue trying to find the location because we have multiple clients under the same name.
I've been using Comcast Business Internet for myself and various clients for several years now and have had great success with their service.
Their service has been reliable. I find it best to provide your own equipment when possible. This both reduces your overall costs and allows you to select higher quality gear.
Their support times are sub-par compared to most "business class" providers though. If a major event occurs such as a damaged line it can takes days not hours to get it repaired though situations like this are rare.
We have been using Comcast Cable Internet for several years. It has been pretty much stable and reliable. We did have an area wide RF issue that was resolved within two days. All in all, they are pretty decent. #spiceworks
One of the few choices we have where we are in Mt. View CA and the best bang for the buck.
Our node is overloaded so we do run into issues at times but for the most part the service is pretty stable. IF you have issues it can be a challenge to get someone on the phone to take care of it but all in all it is the best option for us in terms of speed per dollar.
I would NOT advise using them to carry VOIP traffic however, we had way too many issues with choppy calls, drops etc due to the low MOS scores we were getting.
Again, for internet traffic at a reasonable price it is an OK offering.