Everything is free. Getting quotes, browsing reviews and writing reviews.
Reviews are by customers only. No salespeople, residential users or service providers. Those other peeps are swell, but let's give the users what they want and filter the noise.
Users can only direct message one another if they have earned a large amount of points on our site (see item 5).
There is not a perfect way of having a rating system on the public Internet, but we think ours is solid. The process that AeroCom uses for weighting or removing reviews has nothing to do with whether or not that service provider is advertising on our site or paying us sales commissions. The integrity of our review system is the foundation of our company.
Reviewers earn points in 3 ways: for each review they post, for getting positive votes on reviews and for providing additional details in their public and private profile.
The more points a reviewer has, the more weight their reviews are given over others reviewers with fewer points. This is done to provide a more valid rating system for our users based on the assumption that the more reviews written, the more people their reviews have helped and the more identifying information they give us… the less likely the chance that their review is fraudulent.
Service providers have the ability to direct message users that have written reviews on their company but only for the purpose of helping resolve issues with their service. Providers are not allowed to solicit sales or SPAM through direct messaging and all such messaging should immediately be reported.
Service Providers are listed at no cost. This also includes an Administrator Account to manage the Provider Page.
AeroCom makes money in two ways:
By selling advertising on our website
By making commissions from service providers. This happens when you use an AeroCom representative to initiate your purchase from providers we are authorized to represent on the site.
Advertising providers do not have the ability to hide, edit or re-arrange their reviews or manipulate their ratings in any way.
There is zero obligation to utilize an AeroCom representative to answer questions for you, send you pricing on a provider or help you initiate an order with the provider of your choice. Our job is to serve without expectation and by doing so, we know we will receive our fair share of sales.
There are also no additional "broker fees" added on to the pricing you receive for a service provider, from an AeroCom representative.
All pricing and promotions are given to AeroCom (and then passed to you), directly from the provider you requested.
If you choose to purchase a provider that AeroCom quoted you, your company becomes a direct customer of that provider. AeroCom is only facilitating the initial sale.