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RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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recent reviews

Nick Claypool

1 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

05/31/22

Used for several years, service itself was always extremely stable and our users enjoyed being able to use their direct number for faxing, support was always fairly responsive. That's most of the good I can say.

My frustrations are as follows...
- They hide premium features (SSO, Caller ID) behind the higher tier plan that has numerous features that may be of little interest. Customers on RingCentral's own forums have been begging for years to offer an ala carte option to no avail. As soon as they found out I was shopping because of that, they were able to ala carte those features to me at no charge. You could have done it the whole time, only when I threaten to leave do you give me what I need!
- Our agency made a decision to standardize on Microsoft Teams for collaboration after having tested GLIP following RingCentral's acquisition. Our staff grew to like Teams, then RingCentral crammed GLIP down their throats by making it the only way to interact with their system.
- As soon as I allowed our contract to lapse so we could begin transitioning to a new system they jacked our rates up through the roof.

Companies that engage in behavior like this will not receive business from my organization.

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Daniel

1 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

08/16/18

Mobile application and meeting are pretty good.
Lack some basic features on the deskphone side
(no presence indicator for receptionnist).
You also have to have the full package( phone, video, sms, fax) which is not always required in your environment.
basic package( phone only) would be nice to reduce cost.

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christstewart

12 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

07/18/16

in my previous firm, we have used reing central for 5 years and Service with RingCentral has been just barely acceptable over the years then. but recently i have installed it for a client and it is really awesome. Customer service is great and can't find any fault. very easy to manage and deploy now. #spicyvoice

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Jim Colin

10 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

07/14/16

I started using this in my previous company where i tested this and installed for 100+ users. it is one of the easiest VOIP system I deployed. easy to manage users even via phone and there are no learning curve for users. our mareting were using it via mobile so they didint have to miss a call.
#spicyvoice

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Julie Harry

27 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/31/16

i have tested ringcentral and now i know where i am going to when i needd another VOIP soluton. it is very easy to deploy as everything work seamless. even though apps are really good hte website itself is a bit too complicated and they should do a neat interface to kepp customers happy. but other than that, i think it is one of the best solution for small and medium companies.
#spiceworks

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ianstewart

18 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/28/16

We are a small to medium sized company who switched over to RingCentral after about a year and a half of intermittently bad phone service with another VoIP provider. we are really happy with this setup and never had any major issues with them. Our phone system feels like an advanced, finely-tuned machine now, rather than a simple analog old phones. mobile apps make is easy for everyone to take calls wherever they are.
#spiceworks

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A Day

24 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/28/16

i deceided to go RingCentral because they have the best features for the the price. Their system is relatively robust,easy to use, and the sound quality is decent.I would recommend them to any business looking for an alternative to purchasing a conventional phone system
#spiceworks

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Simon R

11 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/27/16

i am using ring central for 3 years and i quite liked their service. They helped us our telephone cost cut down at-least 50% straight away and marketing team is happy as they can take their call on their mobile or usb phone.RingCentral's devices and configuringare easy to set up, whether you have 1 phone or 100 phones. so all in al, i liked their service.

#spiceworks

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jabos

20 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/26/16

Ring central is one of the best VOIP system out there. You get a professional phone system without the hassle of expensive equipment. Very good customer service.

We have ringcentral for around 3 years now for around 100+ users and we like the system very much. Not very easy for users at first but you will get to it. their customer service is really great as i never had to wait to take calls. SO far we never had a serious outage and we are quite happy with their service.

#spiceworks

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nhammond

21 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/25/16

I am using this for years and never had any issues. always up and very easy to use. Calling via app cant be any better, even basic users can handle it. changing extensions and call forward and other management cant be any better. my users who travel abroad love this service as they never misses a call.
#spiceworks

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fmatthews

23 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

01/25/16

I have used ring central in my previous company. when i needed to move out from analog lines, i have tried three solutions and went for ringcentral and it was a good decision i made. it is very easy to use and manage. everything comes in an app. you can change literally everything from anywhere in the world. My users travel with a USB phone to make and take their calls from anywhere because they dont like using smart phone app to make calls. Never had a down time either so all in all happy. #spiceworks

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Aden2

7 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/19/15

I have used ring central for many years. never had any issues with quality or connectivity of voicecalls. It comes with full of features and they keep updating their dashbaord all the time. The mobile apps are hit as you can take call from literally anywhere.
#spiceworks

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Tielle

13 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/18/15

One of the best cloud solution provider who values customer and its support. Their system is relatively robust, easy to use, and the sound quality is decent and they are fairly cheap. Our company has been with RingCentral for years, there have been very few occasions when the phone system is down - when it's been a network-wide problem they have worked to fix it quickly. #spiceworks

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Mayaram

10 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/18/15

I am using ring central for 2 years and i nver had a problem with them. I have always been impressed by the availability, system knowledge, and language skills of the telephone support staff.It is a very reliable service. The reps are very helpful and attentive. I would recommend this service to anyone who is looking for a cloud phone system. #spiceworks

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nward

12 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/16/15

We replaced our pbx with ringcentral recently and cant be any happier.it is very easy to manage and configure. we had no downtime so far which is great . also customer service is outstanding. you can manage entire company phones system through single portal and telephone configuration is simpler than connecting a pc. #spiceworks

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danmitchell

9 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/15/15

I started using ringcentral with a small biz solution. It is the perfect solution for every small business. You dont need a staff or physical pbx for you , just install ringcental telephone. I dont even have to go to install as any basic users can install it manually as it manages centrally via cloud. I feel that RingCentral has the best value Voip based business phone system in the market today #spiceworks

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danmitchell

9 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/15/15

RingCentral is so far the best voip service. the customer service is grate and the support is outstanding, my office plan is every thing i wanted and i can make calls any were using my business phone number, that thay is grate for me and my marketing users. They also have a robust feature set including virtual PBX and true ACD- advanced call distribution #spiceworks

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abhim

10 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/15/15

I would recommend RingCentral to small to large business. RingCentral for Desktop is easy to use and very full-featured. Company adds new features and products quite often. Our staff was able to use the phone system right out of the box. This system is easy to use and very efficient.Their support is very good as well. #spiceworks

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thomasjohn

17 Reviews

Business Phone Systems (Hosted PBX, Cloud PBX, Hosted VoIP)

12/15/15

The best VOIP service i had ever used. I never had any issues with them especially on down time. my users are very happy that we moved to ringcentral , especially marketers who travels around europe who can get calls in their phone app or in lapop. management cant be any easier. I can manage users within a finger tip and settings are very easy ans simple. Highly recommend it. #spiceworks.

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