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Time Warner Cable Business Class offers business telecommunications, Internet and cloud services to all sizes of businesses, incluing the enterprise. Time Warner Cable Business Class has one of the largest nationwide networks and offers a myriad of service types, including business class broadband cable, fiber, WAN service and voice.

recent reviews

IK7

14 Reviews

SIP Trunks

09/29/16

I don't know what is worse its billing team or its marketing team. they don't provide what they offer during marketing and they will provide the bill that never mentioned. service is great but you get the pain from other parts of service to make it bad. i wouldn't use them again. #spicysip

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jaycen9887

1 Reviews

T1 or Bonded T1 Internet

09/26/16

We have used TWC for many many years and with great success. Service is reliable, and when there is an issue, it is resolved rather quickly. I would recommend them to any business owner who needs a reliable connection and great customer service.

#spicysip

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Joseph Moffitt

4 Reviews

PRI

07/09/16

The corporation we support bought a local that already had service agreement with TW. While the service was decent, cost drove them to getting service with AT&T in the area before the TW contract expired.

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Simon R

12 Reviews

Cable Internet

03/20/16

I am maintaining handful of cable connections from TMC Business class. It provides who speed at some areas and speed drops intermittently at other places so it can be the location issue. So far i had no issues with TMC. their support is ok far better than comcast.
#spicytiffany

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Kenneth Butler

1 Reviews

Fiber Internet

03/01/16

We switched to TWC for a point-to-point Fiber connection for our branch office. TWC was able to utilize our current fiber install at the main site and installed a unit at our branch site at no extra cost. Their rates were actually better than what we had been paying our phone company on a point-to-point 1.5 mpbs T1 line, while giving us much better (10 mbps) speeds. Installation also cost us nothing, in fact, we have only saved money by going with TWC for our point-to-point fiber connection, and our speed has been increased as well. We also use TWC for our analog business phone service. We have had a few outages and odd problems with the phone lines, but they have been resolved quickly. Our main 100 mbps fiber line is provided by OPLIN, but I believe that they have a contract with TWC for fiber connections to public libraries as well. I can only remember a few rare instances of our internet going out in the past 4 years. There was one outage that lasted nearly an entire day, but from what I understand, a big fiber line got cut by a utility company and it wasn't really TWC's fault.

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cadams4116

1 Reviews

Fiber Internet

02/26/16

Our company has had Time Warner Business Class (Fiber) for a few years now.
We have over 100 users at the site and have just recently upgraded our bandwidth to support our growing needs.
Time Warner has been reasonable with their customer service and prompt when issues have arisen.
To date I have had no outages, however, 2 times we have had terrible latency problems when reaching offsite servers. In both instances, they were resolved within an hour.
All in all TWC has been reliable, but I do believe they are pricey when it comes to the speed v.s. cost we are getting.

#SpicySith

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Matt McLear

1 Reviews

Analog Lines (POTS)

02/09/16

Their customer service is OK and their price is higher than it should be. Only problem is they are the only option in our area so... that is who we have to go with. They do rarely go down so I guess I shouldn't complain too much.


#SpicySith

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Shawn Arbour

1 Reviews

T1 or Bonded T1 Internet

02/09/16

We are in a manufacturing plant that has about 100 systems that need internet access as well as a reliable connection to transfer data to our central office. We have used TWC for many years and have had great success. Service is very reliable and when there is an issue, (usually weather related as we are in New England) it is resolved quickly. I would recommend them to any business s owner who needs a reliable connection.
Stay spicy TWC!
#SpicySith

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Sam Pless

1 Reviews

Cable Internet

02/09/16

We have TWC for about a year now. Even though we have 3 different techs out for different issue. all 3 times the tech stayed till I was happy that it was up and running. The tech did not make me fell that i was wasting their time. #SpicySith

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thajer

35 Reviews

Cable Internet

01/31/16

We have business TWC accounts in New York, NY for sites that are small/moderately sized. There are two physical servers here with a couple dozen users. I believe we ultimately went with this option because in the area Fiber was price much higher, but there wasn't the need for 50/50MB speeds. We went with cable and it was a great choice. High uptime and folks who are easy to work with if CS is needed.
#Spiceworks

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Leon J.

22 Reviews

Cable Internet

01/31/16

We have opened a few accounts in North NJ and NYC with cable service via TWC. After supporting them for some time we haven't had issues. Occasionally speeds would drop, but it's minor. Generally good service; they get what they pay for. Customer service with them is professional and if unable to assist, they will escalate the issue and someone always contacts us back.
#Spiceworks

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ajz1982

1 Reviews

Fiber Internet

01/30/16

I have used Time Warner Cable Business Class for 10 years and overall have been satisfied with their service but do fine it overpriced. They do have SLA’s on their fiber services and do respond when needed. We did have an installation problem with a fiber line that was caused by a subcontractor. Time Warner should monitor their subcontractors more than they do. Time Warner did get a fiber crew out right away to get the line restored after the outage and Time Warner did follow up multiple times on the mater. #spiceworks

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Vbrif

37 Reviews

Cable Internet

01/29/16

Some of clients in NYC use Time Warner, and reaching out to phone support for any issues does seem easier to actually speak to a representative. The speeds are pretty on point to what you pay for, and never an issue. The only instances I've seen of speed is where packets where being dropped, end result being an issue with the modem. #Spiceworks

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Zen Potter

1 Reviews

Cable Internet

01/20/16

Works great but prices could use a bit of a cut... Seems to have an issue delivering consistent upload performance. We have had it for 4 years. I have been pleased with the support the few times we have needed help as well.
#spiceworks

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Thomas Calvet

5 Reviews

Cable Internet

01/19/16

Damn, I wrote a lengthy review of this crappy service, and I'm sure TW dropped the ball when I went to post and got a connection error.

Bottomline: overpriced, crappy service, absence of an SLA.

Fortunately, I can say that I'm not responsible for this because it was forced on me to support it. I would've never recommended TW for our business, and absolutely would never recommend it to my fellow IT pros. #spiceworks

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Tim Porterfield

35 Reviews

Cable Internet

01/11/16

A client of mine uses TWC's cable internet and the speeds have been fantastic. I've run into one or two minor hiccups with the service, but the representative I dealt with was quick to find the reason for the problem. Overall the speed and quality is worth the price. #spiceworks

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DJ Miiller

13 Reviews

Cable Internet

01/07/16

We have been using Time Warner Cable Business Class for about 2 years now. We haven't had to call the support very much but when we did, I have been very happy with how fast they are. They have an awesome service and very fast fiber. I would diffidently recommend to a friend.
#Spiceworks

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DJ Miiller

13 Reviews

Analog Lines (POTS)

01/07/16

Time Warner Cable Business Class has an alright service. We use them for our fax machines is one of our plants. We have been using them fro I want to say 2 years. We have had some issues and usually they are fixed in a timely manner. I wouldn't recommend to a friend.
#spiceworks

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Matt Dillon

1 Reviews

Cable Internet

01/04/16

We have been using Time Warner Cable Business Class for a bit now and I will have to say it is consistent and much faster than our previous provider. I have been pleased with the support the few times we have needed help as well.
#Spiceworks

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Syypher

11 Reviews

Cable Internet

12/23/15

The service we've received with TWC was a little bit hit and miss. The installation could have gone better. They did have to send another technician because the 1st one had messed up some of the cabling. There was also some disputes with pricing but once it was ironed out we at least were able to come back to a resolution that met our needs.
The speeds we were receiving were above and beyond our expectations. We were very happy with the throughput and despite the shortcomings in service we would probably go this route again.
#spiceworks

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Slava Rabinovich

19 Reviews

Hosted VoIP - Small Biz (1-99 Users)

12/14/15

As opposed to the Data service their VOIP service desires to be better. It is "on and off" kind of unreliable. They do try to get it working as well as they can. They issue used/recycled equipment and i think this has a lot to do with the unreliability of the service.

#Spiceworks

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Slava Rabinovich

19 Reviews

Cable Internet

12/14/15

Have been using Time Warner cable internet on and off since 1998. Service reliability is very good. Customer service is better then the others. Any time there is a time for a change they get my consideration first.

#spiceworks

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PATasorus

3 Reviews

Cable Internet

12/10/15

We've been using the biz class 325/25 service at a few locations for a year or so now. Haven't had any issue and it works as it should. Stable, we are running 4 office to office VPN's no issues. Overall we are happy with the service and cost. #spiceworks

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PATasorus

3 Reviews

Cable Internet

12/09/15

We've been using the biz class 325/25 service at a few locations for a year or so now. Haven't had any issue and it works as it should. Stable, we are running 4 office to office VPN's no issues. Overall we are happy with the service and cost.
#Spiceworks

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101011

10 Reviews

Cable Internet

12/03/15

I found Time warner Cable business class is actually a business class. They offer great service and their fiber is really fast. as far as i know, i never had any outages so far. as a plus, their customer service is great as well. I heard some bad stories about them but never had such issues. #spiceworks.

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Justin DeMatteo

1 Reviews

Analog Lines (POTS)

12/02/15

Pretty good service, we have been using for a few years and have had very few problems. I would recommend their service in this area if you are in need on analog lines. We happen to only need a few for fax but they have been reliable. #spiceworks

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Mickey Tan

1 Reviews

Cable Internet

11/10/15

I thought about Time Warner Business Class because of my home experience was so good. I live in Playa Vista that has fiber built-in from inception from Time Warner and it is has been lightning fast at a good price. So when our business locations in LA and Ohio came up for bid, I got a bid from Time Warner. I also went to a broker to get competitive ones as well. The 20 MB/PRI bundle was the best deal available and they brought fiber to our building in Ohio at no additional charge.

When we have had an issues, the support was great and they followed through to get the problem resolved.

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Thomas Oldham

1 Reviews

Cable Internet

10/15/15

We have had a positive experience with Time Warner's internet. We rarely experience outages. However, we do experience some throttling which is extremely frustrating for our remote users. Other than the occasional throttling, we do not have many complaints.

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DeWayne Normand

1 Reviews

Analog Lines (POTS)

10/13/15

Not very good service at all, seems like they are not really interested in being your companies phone provider unless you opt for PRI at the very least. Then they don't supply or help with the hardware, you must put your own system in and then they will connect their PRI card. Very little support in terms of phone system and the service itself is blotchy even on a 30 x 30 fiber line phones even on internal extension calls. I do not recommend going with TWCBC for your analog phone needs.

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