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TPx Communications is a new kind of managed services provider -- the premier national managed services carrier. Formed from the merger of TelePacific and DSCI, TPx is redefining the way enterprises grow, compete and communicate. TPx’s Unified Communications, Managed IT services, continuity and connectivity solutions all work together to create a state of connectedness – with customers, employees, clients, suppliers, locations, applications and more.

recent reviews

HD

1 Reviews

MPLS WAN

12/15/15

We've had Telepacifc's MPLS WAN server for over 2 years now. The service is great when it's working , but they don't really monitor our network even when we are a premier customer. So instead of them telling us that there's a network down issue, we find out first. I called them about it and they are like, oh we only monitor it every 15 min. Really? I've never had them notify us at all in the last 2 years when there was any issue. There weren't that many issues over the 2 years, and when it was down it was never Telpacific's fault. AT&T is our local loop provider, so they talk to AT&T to schedule a repair. For being a Premier customer it should have been taken care of within 4 hours at most. However, there were times that it took a lot longer than that. I guess we are Premier only as far as Telepacific is concerned and bottom of the totem pole when we have to get repairs done through AT&T. Funny thing though 2 out of 3 times it's been AT&T workers working nearby that cut the fiber cable! I guess there's no perfect service provider. We've had AT&T's T3 service prior to Telepacific and they were prompt when it came to notification and repairs. Now we may have to consider going back to AT&T. Unfortunately where we are located in the suburbs of Southern California, there are that many choices when it comes to internet and data line service providers. #starwars

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Roger

1 Reviews

Integrated Voice/Data Circuit

12/03/15

I've dealt with TelePacific for the past 10 years and always had a great experience. Anytime we had phones issues, contacting their customer service department was easy and always provided excellent service.

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Annon Two

1 Reviews

Integrated Voice/Data Circuit

12/03/15

We've signed up with TelePacific for two contracts and each time the process was relatively easy and straightforward. Their online portal for customers is very helpful for looking at bills and usage trends. We have had some connectivity issues, but overall its been good service.

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Son Tran

1 Reviews

MPLS WAN

12/03/15

Worst service ever. Still having problem that has dragged on for over 3 months without resolution. Aerocom and Telepacific has done nothing to fix it as of today.

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R. V.

1 Reviews

PRI

09/30/15

We migrated telecom services to Tele-Pacific in 2012. Moving away from the longtime incumbent seemed like a daunting task at the time, however, Tele-Pacific’s team made the transition seamless and everything went as planned. T-Pac took the time to understand our company culture, business processes and practices. The T-Pac team along with Aercom, offered a level of knowledge that exceeded our expectations and provided a boutique like feel with their attention to details from start to finish. They were able to tailor a solution that fit our business needs which ultimately helped us save tens of thousands of dollars for our call center. T-Pac’s billing system is easy to understand, easy to read and matches exactly what’s outlined on the contract. Opening a trouble ticket is very easy and straight forward. Voice calls are clear and we’ve had a lot less “administrative” troubles since moving to T-Pac.

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