While I knew This corporation as Cbeyond, I'm confident my experience remains true with newly rebranded firm now known as Birch Communications, as they're continuing to provide multiple brands of service at a fair price with good reliability.
That said, the industry has blossomed and the choices have improved, thus I would be hard pressed to provide unqualified recommendation, based on today's standards, but I can tell you the corporate mentality was too large, thus my criticism is based on belief the one department didn't know (Care?) What the other department was doing, thus after six-seven years we finally departed company, back in 2013 and contracted with local ISP for 20MB dedicated Bonded Fiber service.
In summary, Cbeyond served us fair, and their technical support department always came thru, providing trusted and reliable assistance 365/24/7, but other departments failed to hold up their end of bargain and left us adrift without taking responsibility, thus I cannot honestly recommend them.
That was my opinion, for what it's worth.
Eric Robert Hildebrand
Director Computer Operations
BASTIEN AND ASSOCIATES, INC.
A r c h i t e c t u r e a n d P l a n n i n g
15661 Red Hill Avenue
Suite #150 – Centurion Plaza
Tustin, California 92780-7324