Showing Results For: Hosted VoIP - Call Center & IVR
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RingCentral

9 Reviews

I have used ring central in my previous company. when i needed to move out from analog lines, i have tried three solutions and went for ringcentral and it was a good decision i made. it is very easy to use and manage. everything comes in an app. you can change literally everything from anywhere in the world. My users travel with a USB phone to make and take their calls from anywhere because they dont like using smart phone app to make calls. Never had a down time either so all in all happy. #spiceworks

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Jive

6 Reviews
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i have used this for sometime. I would highly suggest going with Jive. While other vendors may offer comparable VoIP service, no one can beat the great support Jive offers.A few small glitches on operating the phone right at the beginning, but Jive has been very helpful in helping us get the kinks worked out #spiceworks

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Digium

5 Reviews
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I have used Digium switchbox for years and it is a great product. Their email and phone support is very helpful when you need help. we used polycom 335 with their system and they helped us to configure it too. i heard very bad reviews about them but in my personal experience , they were at its best. the plus point is users can setup their own call rules to send incoming calls to cell phones, which our school executives love. #spiceworks

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Vonage Business

5 Reviews

When they start this service , there had none to beat them as their service was excellent but they hadn't change much with the time and technology. there are better services out there that can out smart vonage now. service quality is good but still uses very old apps and hardware setup to use this. i have used it for 1 year but not now. #spiceworks

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8x8

4 Reviews

Tried to test them a while ago (4+ years), so maybe better now. Ended up returning/canceling. Had problems getting it to work behind our firewall. No joy with their support, though FW we used was mainstream at the time (ISA). Offered no suggestions/workaround. I found out what we needed to do, but did not move forward as was concerned about support. If not helpful on one issue, how would they be on others? xpiceworks

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Mitel

3 Reviews

Great platform. All in one so there is less hardware than older Inter-tel systems. Just upgraded our old NEC system to Mitel 3300 the upgrade was one of the smoothest I have ever had. From the hardware side of things, we haven't had really any problems with the 3300 system. System seems solid took off a star for the web interface seems clunky, and not user friendly but when I learn more may be better. #spiceworks

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Five9

2 Reviews
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Five9 is more of an enterprise level Callcentre software - used by call centers around the world to manage inbound, outbound. It can connect to CRM of your network and you can see all the lead information on your screen including past notes, and all relevant information. when it comes to installation, we had issues with Java for a long time and still is it an issue they haven't resolved. #spiceworks

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2talk

0 Reviews

 

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AT&T Business

0 Reviews

 

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Access One

0 Reviews

 

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Airespring

0 Reviews

 

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Alteva

0 Reviews

 

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Appia

0 Reviews

 

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Arkadin

0 Reviews

 

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BCM One

0 Reviews

 

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BCN Telecom

0 Reviews

 

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Bright House Networks

0 Reviews

 

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Broadview Networks

0 Reviews

 

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Broadvoice

0 Reviews

 

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BullsEye Telecom

0 Reviews

 

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CallTower

0 Reviews

 

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CenturyLink Business

0 Reviews

 

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Consolidated Communications

0 Reviews

 

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Corvisa

0 Reviews

 

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EarthLink Business

0 Reviews

 

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Entelegent

0 Reviews

 

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Evolve IP

0 Reviews

 

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Frontier Communications

0 Reviews

 

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Fusion

0 Reviews

 

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IPitomy

0 Reviews

 

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