Using BT for several years; I've found it to be somewhat more expensive than other providers . While we didn't experience too many issues whilst using them, when problems did crop up they were not good at all at resolving them effectively. Their customer service is severely lacking! They say they guarantee reliability and compensate etc but you try telling that to the person who answers the phone when you call them! Overall, I can't really recommend them; there are better providers out there that are more affordable.