Your company’s on-prem call center software is due for an upgrade… but should you replace it with a cloud call center software solution? Which is better? Does cloud offer any additional features? In this short video, Mike Smith gives 3…
If you’re looking at Microsoft Teams Phone System for a replacement for your company’s current PBX, then you’ve probably noticed there is a lot of confusing offers being thrown around. There are actually 5 primary ways your company can deploy Microsoft…
If your company is researching SD-WAN, there are a few main areas where vendors differ drastically. One of them is security. Some don’t offer it, and some do… And the vendors who offer it, differ in the type of security…
Which cloud PBX providers are the best in 2020? What makes them the best for your company? AeroCom President, Mike Smith, reviews 4 of the hottest features, that put cloud PBX providers over-the-top in 2020. Which handful of cloud PBX vendors…
If your company is replacing your call center software, there are a lot of pitfalls you need to be aware of. In this video, Mike Smith talks about 3 common mistakes companies make when evaluating a new cloud call center…
If your company is exploring the idea of using Microsoft Teams Phone System for your PBX, you’re probably wondering how much (exactly), it will cost. Does E5 cover it? What if we don’t want E5? What’s the Business Voice bundle?…
Dennis Keane is the Chief Information Officer at Red Wing Shoes. A company with (not only great shoes), but over 1,000 employees and more than 600 retail stores. Since he was a young boy, living in Ireland, Dennis had a…
Is your company looking into SD-WAN? If so, one thing you should consider is an SD-WAN solution that can load-balance ingress internet traffic. What does that mean? In this video, Mike Smith explains a couple different types of SD-WAN solutions…
One of the great features of a hosted PBX service is the fact every employee can have a mobile app, for your company’s phone system. If a cloud pbx provider shows you a demo of their mobile app, it will…
Three years ago, Mike Smith and his wife were at an auction for the McKenna Claire Foundation, a charity that benefits the fight against pediatric brain cancer. At the event, they were introduced to Mike and Marla Madden, whom also had…