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3 Ways to Ensure a Smooth Transition to a New AI Call Center Software Solution
Your company is shopping for new call center software, but you’re worried the transition will overwhelm your agents and make them less productive. I cover 3 tips to make sure that doesn’t happen. About Me Mike Smith has been helping…
Enterprise AI: SOC 2 Compliant
Your company is in the market for an enterprise AI solution. But there are a lot of options. What features should you consider “must-haves?” One of them is SOC 2 compliance. In this video, I cover why your company should…
Business Phone System Comparison: Intermedia, RingCentral, and Zoom Phone Teams Integration
You work for a large company (with hundreds or thousands of employees), and your phone system is end of life… So it’s time to start the phone system replacement project… But your company uses Teams a lot. If that’s the…
Microsoft Teams Phone System Pricing for Large Companies in 2026
You work for a medium to large-size company and the company (hundreds to thousands of employees), is in the market for a new phone system. You’re considering Microsoft Teams Phone System, but you’re wondering how much it costs.In this video,…
Call Center Software Comparison: NICE CXone, Genesys, Five9, Zoom, Dialpad, and RingCentral
Your company has a call center, and it’s time to shop for new call center software. You’ve heard of the big names out there, like NICE CXone, Genesyss, Five9, Zoom, Dialpad, and RingCentral. But what’s the biggest differences between these…
Enterprise AI: Logging
Your company is in the market for an enterprise AI solution. But there are a lot of options. What features should you consider “must-haves?” One of them is logging. In this video, I cover 4 reasons why your company should…
6 Common Mistakes Companies Make When Choosing a New Business Phone System in 2026
You work for a large company (hundreds or thousands of employees), and your phone system is end of life… so it’s time to start the phone system replacement project. In this video, I cover 6 common mistakes your company wants to…
SD-WAN & SASE Solutions Comparison: Cato Networks’ Architecture
Your company is in the market for an SD-WAN solution, and you’ve heard of Cato Networks, but you’re still a little foggy on their network architecture. In this video, I cover Cato Networks’ Architecture for your company. Want a demo…
The 5 Benefits of Microsoft Teams Phone Operator Connect
You work for a medium-to-large-size company (with hundreds to thousands of employees) and the company is in the market for a new phone system. You’re considering Teams Phone System, and you’ve heard about Operator Connect. What are the benefits?In this…
The Best Call Center Software for Law Firms: 4 Must-Haves
Your law firm has a call center, and it’s time to shop for new call center software. But what are the must-have’s for a law firm’s call center software?In this video, I cover 4 call center software features your company…