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Will a generative AI-powered, Intelligent Virtual Agent (IVA) “hallucinate” if we use it for our call center software?

Your company has a call center and you’ve done research on generative AI, and you’ve probably heard about the hallucinate issue. Will it make stuff up to answer your customer’s questions? In this video, I explain why an intelligent Virtual

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Can our call center software use an AI-powered Bot (IVA), for SMS Texting? WebChat? Social Media?

Your company has a call center and you’re wondering if an AI-powered bot (aka Intelligent Virtual Agent or IVA), is just for voice or can we also use it for digital communication? In this video, I explain which methods of

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3 ways your company can use an AI-powered Intelligent Virtual Agent (IVA) to improve your call center

Your company has a call center and you’re wondering if an AI-powered Intelligent Virtual Agent (IVA) or bot, is something you should be looking into. But how should you start trying to wrap your brain around how your company can

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Does your company need a call center queue, a ring group or a hunt group? | The Best Business Phone Systems

Your company is in the market for a new phone system, but as you’re shopping around, you’re not sure if you should be asking for a call center queue, a ring group, or a hunt group? In this video, I

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Why have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software?

Your company has a call center and you’re noticing IVA is way better than ever before, and you are wondering “how have Intelligent Virtual Agents (IVAs), improved so fast for AI call center software.” In this video, I cover 3

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The Best Cybersecurity Awareness Training Vendors Do These 4 Things

Your company is trying to find a good cybersecurity awareness training vendor. But there are a ton of vendors. What’s the difference? In this video, I explain 4 things the best cybersecurity employee training vendors provide. Want my recommendations on

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What is an Intelligent Virtual Agent (IVA), for AI call center software?

If your company has a call center, you need to start looking into AI, because it has the ability to dramatically improve your call center in many ways. One of those ways is using an intelligent Virtual Agent (or IVA).

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Microsoft Teams Phone Pricing Breakdown for 2024

Your company is in the market for a new phone system and you’re looking into Microsoft Teams Phone. Well, how much does it cost in 2024? In this video, I’m going to give you all the pricing information you need,

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Why is Skills Based Routing a Must for Call Center Software?

Your company is in the market for new call center software, but what is Skills Based Routing and why is it a must have feature? In this video, I am going to define Skills Based Routing and provide several use

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Why do customers sign 60-month Business Phone System contracts?

Your company is looking for a new business phone system solution, but weren’t sure to sign a 12, 36, or 60-month contract. Most of my customers sign a 36 or 60-month contract and I wanted to share some interesting tradeoffs.

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